Vivian Nji

Front-office support professional delivering the scheduling, intake, and insurance coordination expected in a Medical Receptionist role. Manages multi-line phone calls, appointment calendars, patient check-in, 20+ insurance verifications per day, and payment collection while keeping records accurate in a clinic setting. Strengthens patient flow through courteous service, billing support, and organized front-desk operations.

Certified Nursing Assistant (CNA) - Piedmont Health and rehabilitation center - Salisbury, NC

(2026-05 - 2026-09)

• Completed 8-12 safety checks weekly by sanitizing equipment and maintaining clean, orderly spaces.
• Supported 8-12 residents daily with bathing, dressing, feeding, and mobility assistance.
• Monitored vital signs and reported condition changes promptly to nursing staff.
• Assisted with wound care, catheter care, and medication administration under nurse supervision.
• Documented patient information in EHR to support continuity of care and regulatory compliance.
• Responded to call lights and patient requests with compassionate, timely support.
• Transferred patients between beds, wheelchairs, and stretchers using proper lifting techniques to reduce injury risk.

CNA/Caregiver - Cabarrus Health and Rehabilitation center - Concord, NC

(2025-11 - 2026-04)

• Supported 8-12 patients daily with bathing, dressing, feeding, and mobility assistance to improve comfort.
• Assisted with wound care, catheter care, and medication administration under nurse supervision.
• Maintained clean, safe rooms by sanitizing equipment and disposing of waste according to infection-control procedures.
• Documented patient information accurately in EHR systems to support continuity of care and compliance.
• Responded quickly to call lights and patient requests, providing compassionate support throughout the shift.
• Transferred patients safely between beds, wheelchairs, and stretchers using proper lifting techniques.

Insurance Verification Specialist - Rowan Diagnostic Clinic - Salisbury, NC

(2025-02 - 2025-09)

• Verified 20+ insurance authorizations per week to support timely patient appointments and billing workflows.
• Reviewed patient coverage details before visits to identify authorization issues and reduce scheduling delays.
• Communicated with patients and insurance representatives to clarify eligibility requirements and required documentation.
• Maintained accurate intake records and updated demographic information in the electronic medical record system.
• Scheduled appointments and follow-up visits while coordinating timing with clinic availability and patient needs.

Front Desk - Rowan Diagnostic Clinic - Salisbury, NC

(2025-02 - 2025-09)

• Scheduled appointments and coordinated multiple calendars to reduce conflicts and keep office operations organized.
• Verified insurance coverage and active benefits before visits to support accurate billing and fewer claim issues.
• Updated patient demographics, registration details, and visit records while following HIPAA guidelines.
• Processed cash, credit, and check payments accurately, then issued receipts and reconciled daily transactions.
• Supported billing and coding staff by matching medical codes with charts and resolving claim discrepancies.

High School Diploma - South Rowan High School (2023-05)