Vivica Pedraza

Answering multiple calls, texts, & emails, replying within 1 hour or less. Responsible for telemarketing Contacted potential clients

Account Manager - State Farm Insurance - Dallas, TX (Sept. 2019- Present) - Answering multiple calls, texts, & emails, replying within 1 hour or less.

• Responsible for telemarketing - Contacted potential clients - Verified client personal information - Answered client questions and addressed problems - Responsible for selling auto, home, life products - Provided exceptional customer service - Scheduling appointments with customers to review policies.
• Knowledge of Microsoft word, excel, & outlook - Contact customers regarding billing Sales Representative - Sprint - Mesquite, TX (2018-10 - 2019-08) - Greet customers - make daily sales goals - inform customers about monthly promotions - count cash float opening/closing shifts - perform cleaning duties - communicate with supervisors about customers account - explain service plans, phone cost - quote services Product Consultant - SEPHORA inside JCPenney - Mesquite, TX (2017-11 - 2019-01) Established long term customer relationships by using effective communication and active listening skills. Offered demonstrations on products so that customers could try them out before making a purchase. Assisted customers with their product needs and introduced them to new store offerings. Ensured that assigned areas were well-stocked and always looked inviting and clean.
• Attended trainings and workshops to learn about new products and then shared this information with customers.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Answered customer telephone calls promptly and in an appropriate manner.
• Responded to customer concerns with friendly and knowledgeable service.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Assigned work to team members based on company needs, personal strengths and job knowledge.

Sales

Associate - SEPHORA - Dallas, TX (2015-11 - 2016-11) - Answered questions regarding the store and its merchandise.

• Directed individuals to merchandise locations.
• Helped customers with questions, problems and complaints in person and via telephone.
• Greeted customers and ascertained customers' needs.
• Worked collaboratively in team environment.
• Prioritized and accomplished wide range of tasks each shift.
• Accepted and processed returns.
• Kept work areas clean and neat at all times.
• Verified that all customers received receipts for purchases.
• Trained and served as a peer coach for new sales associates.

Sales

Associate - Anna's linens - Dallas, TX (2013-04 - 2015-09) - Operated the cash register and assisted co-workers with complex transactions such as returns and purchase.

• Updated computer inventory listings.
• Answered questions regarding the store and its merchandise.
• Provided repeat customers with exceptional care and attention.
• Helped customers with questions, problems and complaints in person and via telephone.
• Prepared merchandise for sales floor.
• Trained and served as a peer coach for new sales associates.
• Served as a senior member of the customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
• Organized racks and shelves to maintain the visual appeal of the store.

GED - east field college (2016)