Vivienne Von Grey

CNA-certified healthcare professional with hands-on hospital, urgent care, and EMT-collaborative experience. Pursuing EMT certification to advance emergency and acute care capabilities. Seeking a PCT/ER Tech role to deliver high-quality, fast-paced clinical care.

Certified Nursing Assistant (CNA) - Texas Health Presbyterian Hospital Dallas - Dallas, TX

(2020-01 - 2021-12)

• Delivered direct patient care for hospital unit under nursing supervision, supporting ADLs, mobility, and repositioning
• Monitored patient safety, comfort, and condition changes, escalating critical observations to nursing staff promptly
• Maintained infection control protocols, organized care environments, and supported clinical documentation per facility standards

COVID-19 Screener - Legacy ER & Urgent Care - Allen, TX

(2020-08 - 2020-12)

• Executed high-volume patient screening, temperature checks, and intake procedures in a fast-paced ER/urgent care setting
• Managed drive-through testing patient flow, coordinating with clinical staff to ensure safe and efficient processing
• Upheld infection control standards and delivered clear, calm patient communication throughout pandemic operations

COVID-19 Testing Volunteer - EMTs Mobile - Plano, TX

(2020-10 - 2021-01)

• Collaborated with EMT personnel across multiple community COVID-19 testing sites, supporting clinical protocols and patient flow
• Provided patient instructions and reassurance during testing, gaining direct exposure to EMS team-based care workflows
• Contributed to multi-site operational efficiency through organized coordination and proactive support under supervision

Service Manager - Careington Health Solutions - Richardson, TX

(2021-04 - 2025-04)

• Managed 5,000+ member accounts with full compliance, resolving complex benefits, billing, and eligibility issues accurately

Claims Assistant - Hagerty

(2025-04 - 2026-01)

• Processed time-sensitive claims documentation, maintaining accuracy, confidentiality, and compliance across electronic records

Master of Business Administration - MBA - [University Name] (2026-05)

Bachelor's Degree - [University Name]

Certified Nursing Assistant (CNA) Program - CNA - Texas Health Presbyterian Hospital Dallas / [Program Name]