Vraj Patel

Analyzed Personal Auto claims operations across 8 transformation phases and 50+ process steps, identifying workflow gaps and improvement opportunities within a $200M modernization program Redesigned claims processes by identifying AI automation opportunities, KPI improvements, and cycle time reductions Evaluated financial and operational impacts of modernization initiatives through KPI analysis and tradeoff assessment to support prioritization decisions

AI Business Transformation Analyst (GEM Intern) (USAA Account) - HCLTech - Cary, NC

(2026-02 - 2026-05)

• Analyzed Personal Auto claims operations across 8 transformation phases and 50+ process steps, identifying workflow gaps and improvement opportunities within a $200M modernization program
• Redesigned claims processes by identifying AI automation opportunities, KPI improvements, and cycle time reductions
• Evaluated financial and operational impacts of modernization initiatives through KPI analysis and tradeoff assessment to support prioritization decisions
• Developed an enterprise modernization roadmap and presented recommendations to CIO Advisory and SVP-level stakeholders

Financial Analyst Intern (Tesla Account) - Infineon Technologies - Livonia, MI

(2024-05 - 2024-08)

• Automated Tesla account reporting workflows using Excel VBA, cutting monthly reporting cycle time by 20% and improving visibility into global demand and supply trends
• Built financial forecasting and reporting models across a $100K–$10M automotive portfolio using Power BI and Excel to support KPI tracking, variance analysis, and FY2024 planning
• Identified ~$317K in margin improvement opportunities through pricing, demand, and cost-to-serve analysis across AURIX product lines and OEM accounts
• Analyzed demand, pricing, and margin trends across 12 product lines to surface forecasting risks and guide resource allocation

IT Data Intern / Student Consultant - NC State University - Raleigh, NC

(2023-02 - 2023-08)

• Built a PySpark data pipeline to consolidate fragmented university data sources for 2 departments and 60+ students
• Managed IT ticketing, software-testing documentation, and campus device deployment to support reliable system operations

M.S. - Risk and Analytics - North Carolina State University (2027-05)

B.S. - Business Administration, Information Technology - North Carolina State University (2025-12)