Esther Mercado

Bringing over 30 years of expertise in eyewear fitting, lens material recommendations, and customer support, with a strong track record in maintaining high customer satisfaction. Skilled in adjusting and repairing eyewear, processing insurance claims, and interpreting ophthalmic prescriptions. Adept at collaborating with teams to ensure efficient operations and patient care.

Optician - Costco - City of Industry, CA

(1990-07 - 2026-01)

• Managed for 6 years in the Alhambra, CA location
• Lead senior optician for 20 years in the City of Industry location.
• Performed precise frame adjustments and troubleshooting
• Recommended lens materials, coatings, and specialty products (PAL, hi-index, anti-reflective, etc.)
• Assisted patients with frame selection based on facial features, prescription needs, and lifestyle
• Interpreted and verified ophthalmic prescriptions for accuracy and compliance
• Delivered consistent customer satisfaction in a hi-volume setting
• Processed insurance claims and ensured accurate documentation
• Started with Price Club Fullerton now Costco

Ophthalmic Technician - Trade school - National Education Center (1990-05 - 1990-05)