Wade Wells

Bringing extensive experience in clerical and customer service roles, excelling in vehicle title processes and billing issue resolution. Expert in Microsoft Office, 10-key data entry, and creative problem solving, with strong interpersonal skills and a deep understanding of regulatory compliance. Proven track record of achieving high customer satisfaction through efficient and accurate service.

Vehicle Title Clerk - CAG AUTOMOTIVE - Austin, TX

(2021-04 - 2026-07)

• Reviewed vehicle titles for accuracy, documenting VINs, odometers, and lien releases.
• Addressed escalated customer complaints efficiently, achieving high satisfaction rates.
• Demonstrated in-depth understanding of state vehicle title laws.
• Processed titles, contracts, and certified documents for vehicle sales and transfers.
• Completed payoff checks for new vehicles and trade-ins.

Senior Billing Service Advocate - Farmers Insurance Group - Round Rock, TX

(1981-07 - 2021-12)

• Processed Credit Card Payments
• Resolved billing Issues
• Removed billing fees when adequate
• Assistance to Agency Force with billing issues
• Breakdowns of bills to agents and insureds verbal and written communication
• Maintained adequate and quick response to chats (chatter)

Senior Customer Service Representative - Farmers Insurance Group - Round Rock, TX

(1981-07 - 2020-12)

• Helped agency force retain and acquire customers by assisting through quote process
• Guidance and processed changes such as mailing and billing address changes, endorsements, update and correct birthday changes, adding and removing drivers, adding and removing vehicles
• Claims questions answered and provided guidance on how to interpret policies
• Policy documents provided such as evidence of insurance cards, policies and memorandum of insurance documents

Salvage Control Clerk - Farmers Insurance Group - Round Rock, TX

(1981-07 - 2020-12)

• Data Entry (auto log)
• Handled total loss documents for state of Texas
• Title Processing: transfer all blue titles into Farmers Insurance name
• Title Processing: converted titles to salvage certificates
• Written correspondence to Branch Claims Office
• Collection of funds from salvage vendors

Administrative Clerk - Farmers Insurance Group - Round Rock, TX

(1981-07 - 2020-12)

• Handled administrative duties on a daily basis
• Produced professional error-free business correspondence for internal and external use
• Kept office file system highly organized and maintained accurate diary system
• Writing correspondence skills acquired
• Requested authorization through written correspondence to pay claims from Home Office

High School Diploma - Copperas Cove High School (1979-05) TX