Business Data & Systems Product Manager (Contract) - Apple, Inc - Environmental Supply Chain Innovation
(2023-05 - 2026-05)
- Orchestrated the analysis and conversion of complex Apple supply chain data from various modules in iPhones, iPads, Macs, and accessory devices into supplier attestations, effectively establishing recycled material chains of custody to directly support the delivery of mission-critical systems for Apple's 2030 environmental goals.
- Led cross-functional and cross-regional delivery of multiple environmental compliance initiatives and products across NPI, Engineering, AI/ML, BPR, and Supply Chain teams, coordinating project planning, execution, dependencies, and executive reporting.
- Served as Product Owner for ClaimsTracker, a Claris FileMaker based solution, defining requirements, prioritizing roadmap, coordinating development, user acceptance testing, and deployment of a mission-critical system supporting Apple 2030 environmental initiatives roadmap.
- Established project governance, milestones, and operating cadence across multiple functional organizations for the Apple's recycled materials claims program.
- Mentored junior analysts and developers while coordinating project priorities across global stakeholders.
- Facilitated executive steering meetings and cross-functional decision making.
Salesforce Program & Data Analytics Manager - Parents Helping Parents (Non-Profit)
(2021-01 - 2023-12)
- Directed enterprise CRM transformation program involving executive stakeholders, consultants, developers, and business users, delivering Salesforce implementation within six months.
- Partnered with executive leadership to redesign operational workflows, establish project priorities, coordinate releases, and drive organizational adoption.
- Automated key processes using AI-enabled workflows with Flow, FormAssembly, and Zapier, resulting in savings of over 1,000 man-hours per year in Salesforce data entry.
- Maximized efficiency in managing over 10K constituents and 13K annual webinar attendances by integrating third-party apps for seamless data flow.
Principal Consultant (self-employed and DBA CupertinoCRM) - CupertinoCRM
(2019-01 - 2023-12)
- Provided consulting services in CRM systems (Salesforce, FileMaker, QuickBase) to small businesses and non-profits, implementing modern solutions that streamline workflows and improve resource utilization.
- Conducted training programs and reviews for staff post-implementations to ensure successful adoption and sustained efficiency.
Business Solutions Developer / Analyst - Apple, Inc - Operations & Finance
(2012-01 - 2018-12)
- Led end-to-end development of enterprise applications supporting finance, supply chain, engineering, and operations, coordinating stakeholders through requirements gathering, development, testing, deployment, and continuous improvement.
- Managed cross-functional software programs involving Engineering, Finance, and Operations teams, managing project scope, priorities, implementation schedules, and executive reporting.
- Supported supply chain, NPI, and engineering teams in system development and data analytics for engineering part development tracking, cost and spend reporting, supplier management, supply capacity planning and forecasting.
- Designed, implemented, and sustained the E&O Reserves Database system that manages >$1 billion Apple excess and reserve balances for Suppliers and OEMs for Finance and Accounting teams' consumption accounting purpose.
Quality Assurance Engineer - Filemaker, Inc (a subsidiary of Apple)
(2011-01 - 2012-12)
- Developed test plans and test case databases to ensure successful delivery of Filemaker products. Focused testing on charting and reports with advanced features such as scripting, cross-tab reports, remote containers, user access control, and modern theme designs.
- Performed analysis of customer databases on ERD design and performance.
