Waleska Garcia

Motivated customer service individual with years of experience that thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Call Center Representative - King Tel. Services

(2019-07 - 2021-12)

• Resolved concerns with products or services to help with retention and drive sales.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Answered high volume of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Cashier - Western Beef

(2013-06 - 2014-07)

• Answered questions about store policies and addressed customer concerns.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Used POS system to enter orders, process payments and issue receipts.

Substitute Paraprofessional - P.S. 159

(2003-09 - 2014-06)

• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.

High School Diploma - Richard R. Green High School of Teaching