Walter Lopez

Dynamic and results-driven professional with 14 years experience in telecommunications and ISP operations, including 8 years in leadership roles. Instrumental in fostering a culture-driven environment, driving organizational excellence through empowerment and guidance.

Proven track record in driving market expansion, network development, and operational optimization. Expertise in team management, cross-departmental collaboration, and executing strategic initiatives that increase efficiency and customer satisfaction.

Installation Market Manager ~ FiberFirst/Ubiquity August 2023 to Current

● Led strategic market expansion by launching new territories and overseeing initial operations, establishing a strong market presence through first installations.

● Analyzed KPIs and resolved technical challenges to enhance field operations, resulting in improved efficiency and customer satisfaction.

● Worked closely with senior leadership on network expansion, service offerings, and market penetration, contributing to the overall growth strategy.

● Optimized training programs by evaluating learner engagement, comprehension, and business impact, improving workforce performance.

● Conducted needs analysis for network improvement projects, focusing on performance enhancements and skill development to maximize business impact.

● Managed the dispatch workload, ensuring timely technician scheduling to meet customer demands.

● Oversaw employee compensation, including payroll and performance-based incentives, ensuring alignment with company budget and industry standards.

Sr. Field QA & Safety Manager ~ Welink Fiber July 2021 to July 2023

● Spearheaded market expansion efforts, launching new territories and completing first

pop-outs to establish the company’s presence in national markets.

● Directed the Quality & Safety Assurance team and network operations support, ensuring

compliance with OSHA guidelines and company standards.

● Fostered a culture of strategic leadership and mentoring, aligning teams with company

values to enhance team performance.

● Developed a training program that transformed entry-level employees into fully productive

network technicians in two weeks.

● Managed national training efforts, ensuring employees were equipped to handle new

markets, products, and processes.

● Analyzed data, generated reports, and collaborated with leadership to resolve customer

issues and schedule network fixes.

● Supervised and led a team of Quality/Safety Specialists, ensuring compliance and safety

across multiple markets.

Field Trainer Specialist | Learning & Development ~ Cox January 2018 to July 2021

● Delivered coaching and development programs to enhance team performance, contributing to a

positive work culture aligned with company core values.

● Designed and delivered technical training programs, including new hire training and job aids, improving

employee performance.

● Implemented company core values in training initiatives, leading to higher engagement and alignment

with organizational goals.

● Executed training classes for new hires and current employees, enhancing employee knowledge and

operational efficiency.

High school diploma 2012