Career Planner - Iowa Workforce Development - Cedar Rapids, IA
(2023-01 - 2025-12)
- Deliver individualized career planning and job readiness support to job seekers, enhancing employment outcomes and client engagement.
- Administer and resolve unemployment insurance (UI) claims, ensuring adherence to state regulations and timely resolution.
- Facilitate workshops on resume writing, interviewing, and job search skills, increasing participant employment preparedness.
- Develop tailored Individual Service Plans (ISPs) aligned with each participant's goals and progress.
- Maintain precise case documentation and data integrity across internal systems.
- Provide front-line customer service that strengthens the IowaWORKS Center's reputation for professionalism and care.
Administrative Assistant – Housing Services Division - City of Cedar Rapids - Cedar Rapids, IA
(2021-01 - 2023-12)
- Managed over 10,000+ legal and administrative records annually, safeguarding confidentiality and accuracy.
- Supported attorneys by preparing legal correspondence and case files, improving workflow efficiency by 20%.
- Enforced facility access and visitor procedures, ensuring safety and compliance with city policies.
- Streamlined the document filing system, reducing retrieval time by 30% and improving responsiveness to legal inquiries.
Child Support Specialist - State of Iowa - Cedar Rapids, IA
(2019-01 - 2021-12)
- Managed 1,500+ child support cases, ensuring legal compliance and equitable resolutions.
- Prepared petitions, orders, and other legal documents, improving processing efficiency by 25%.
- Collaborated with families, courts, and attorneys to facilitate communication and increase resolution satisfaction by 15%.
- Utilized advanced recordkeeping and case management systems to ensure accuracy and compliance.
Family Services Worker - Linn County - Cedar Rapids, IA
(2012-01 - 2018-12)
- Provided administrative and case management support for 200+ family law cases, improving case processing timelines.
- Prepared case briefs and reports that enhanced attorney and supervisor decision-making.
- Partnered with social service and legal teams to streamline workflows, reducing case closure times by 10%.
Lead Recovery Support Professional - Area Substance Abuse Council - Cedar Rapids, IA
(2002-01 - 2012-12)
- Supported a 30+ member team by managing scheduling, coverage, and administrative coordination.
- Provided direct support to counselors and supervisors, maintaining records and daily reports.
- Participated in over 100 disciplinary and performance-related cases, ensuring fairness and procedural compliance.
