Wayne Meadows
On-Air Talent
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About
A client-driven professional with an accomplished career in the areas of broadcasting & tech-related customer service, and a proven ability to find and implement solutions to streamline processes.
Experience
On-Air Talent - Bonneville International (KSFI/FM 100) - SLC, UT
(2004-03)
- Write a daily "Show Prep Page" which covers station promotions, artist information, concert events, etc.
- Implemented new program to increase listenership and audience retention
- Consistently achieved listener ratings in the top two or three of a very competitive demographic (age 25-54)
Customer Svc. /IT Help Desk - Provo Craft & Novelty, Inc. - Provo, UT
(2008-01 - 2012-10)
- Compiled written customer service help guide to substantially cut down on tech-related customer calls
- Provided customers with written notification of progress and resolution of technical issues
- Consistently resolved client issues via telephone resulting largely in better customer satisfaction rates
- Worked with management to obtain necessary information to provide better customer service when customers contacted us for assistance
- Trained 12-15 co-workers on technical software issues to better assist customers
- Managed team (3-5 members) that handled a specific software program and issues associated with the hardware
Traffic Operations Center - Utah Dept. of Transportation - SLC, UT
(2007-02 - 2008-01)
Customer Svc. /Cashier - Common Cents Stores - Draper, UT
(2002-10 - 2004-05)
Parking Attendant/Cashier - Standard Parking - SLC, UT
(2001-11 - 2002-06)
Airfreight Manager - Western Air Express - SLC, UT
(1999-11 - 2001-03)
Asst. Dir. Of Operations/Reporter - Metro Networks - SLC, UT
(1997-04 - 1999-10)
Part-Time On-Air Talent (D.J.) - KURR/KKAT/KISN Radio - SLC, UT
(1997-01 - 2001-02)
Production Director/ On-Air Talent - KBZN Radio - SLC, UT
(1993-08 - 1996-10)
Program & Music Dir. / On-Air Talent - KVNU/KVFM Radio - Logan, UT
(1985-10 - 1993-07)
Warehouse Foreman - Rasmussen Equipment Co. - SLC, UT
(1985-02 - 1987-08)
Education
High School Diploma - Cyprus High School (1981)
