DIRECTOR OF OPERATIONS - ST. FRANCIS NEIGHBORHOOD CENTER - City, State
(2022-01)
Oversee building, fleet, and partner operations while leading a team of 5 employees. Manage hiring and evaluation to ensure operational efficiency. Drive revenue growth and customer satisfaction via external engagement and fundraising efforts. Develop/implement strategic initiatives to align operations with organizational goals, ensuring regulatory compliance.
- Increased sales by optimizing internal and external customer engagement strategies.
- Boosted financial performance by securing external funding opportunities, identifying grant prospects, and generating revenue through space rentals.
- Enhanced operational efficiency by conducting quarterly evaluations and implementing work improvements that streamlined processes and increased productivity.
- Strengthened compliance and workforce motivation through real-time coaching and structured training initiatives, reinforcing adherence to organizational policies.
- Expanded organizational visibility and stakeholder engagement by leveraging LinkedIn and external signage to increase brand awareness and fundraising opportunities.
- Served as the primary liaison between St. Francis Neighborhood Center and the construction Site Manager, overseeing daily decision-making on timelines, expenditures, and project execution. Managed a $2.5M construction project completed in 16 months, culminating in a ribbon-cutting ceremony in April 2025.
STORE MANAGER - GOODWILL INDUSTRIES - City, State
(2018-01 - 2022-12)
Led a team of 6-8 employees, including an assistant manager, to oversee store operations, drive sales, and improve overall efficiency. Transformed a $30K budget deficit into a $3K surplus within 1 month by implementing cost-saving measures and optimizing donation processing workflows.
- Elevated store performance ranking from #12 to #3 in the district by implementing improved product stocking strategies and maintaining a consistently full store.
- Hired/managed up to 15 employees, conducting training and performance reviews to ensure productivity.
- Developed a streamlined 24-hour turnaround system for donation sorting, pricing, and inventory management, ensuring rapid product placement and higher sales turnover.
- Boosted employee compensation by achieving revenue targets, leading to a 7% performance bonus for all staff.
- Improved donation processing efficiency by ensuring that high-value items, such as furniture, were priced and placed on the floor within an hour, increasing sales revenue.
- Implemented coaching strategies to improve employee performance and increased cross-training opportunities.
STORE MANAGER - PETSMART - White Marsh, MD
(2017-01 - 2018-12)
Managed overall store operations, including product presentation, inventory management, and customer service, while leading a team of 29 associates, an assistant manager, and 3 department managers. Focused on maximizing sales, increasing profitability, and ensuring exceptional customer experience.
- Partnered with shelters to host 8 adoption events, placing 175 pets in homes.
- Optimized sales performance by implementing high-velocity merchandising strategies, improving product placement, and ensuring a well-stocked, customer-friendly environment.
- Increased profitability by improving inventory flow and pricing strategies, as well as maximizing sales opportunities.
- Improved operational efficiency by executing in-the-moment training and coaching, utilizing video and personal instructional methods to boost staff expertise and performance.
- Ensured compliance with animal care, cleanliness, and policies, boosting satisfaction and rankings.
- Enhanced team effectiveness by recruiting, hiring, and training up to 8 new employees.
OPERATIONS MANAGER - HARBOR FREIGHT TOOLS - Laurel, MD
(2015-01 - 2017-12)
Directed the overnight replenishment crew of 15 associates, overseeing truck unloading, merchandise stocking, and sales floor presentation to improve store performance.
- Increased sales by improving merchandise flow and implementing recovery processes for misplaced products.
- Optimized inventory management and sales by coaching associates on speed, accuracy, and product placement.
- Enhanced productivity and store readiness by implementing motivation and efficiency programs.
- Addressed operational challenges via staff training, ensuring merchandise availability aligned with sales goals.
- Reduced turnover by hiring and training 8 new associates, ensuring operational continuity and workforce stability.
OPERATIONS MANAGER - PARTY PLUS RENTALS - Glen Burnie, MD
(2014-01 - 2015-12)
Managed warehouse operations, inventory control, and customer order fulfillment while leading a team of 10 employees. Focused on ensuring efficient material presentation, proper tent setup, and maintaining high customer service standards.
- Streamlined order fulfillment by ensuring proper tent sizing, flooring, and setup.
- Increased repeat business by enhancing client satisfaction via proper placement and on-the-spot problem-solving.
- Improved safety and professionalism by coaching the team, reducing errors, and enhancing client satisfaction.
- Hired and trained 3 new employees, improving warehouse efficiency and order processing speed.
OPERATIONS MANAGER - BURLINGTON COAT FACTORY - Waldorf, MD
(2010-01 - 2014-12)
Oversaw merchandise flow, pricing, and inventory control while leading a team of 65 employees, including cashiers, sales associates, and receiving staff. Focused on operational efficiency, loss prevention, and sales growth.
- Cut theft by 50% and increased annual sales by 0.6% through inventory control.
- Increased revenue growth by implementing structured replenishment systems and driving customer engagement.
- Enhanced customer service by shaping a strong service culture, coaching staff, and setting performance-based goals.
- Built community partnerships that increased foot traffic and contributed to overall sales growth.
- Developed and mentored 65 employees, fostering leadership skills and improving staff performance.
Community Engagement Coordinator - Anne Arundel County Community Action Agency - Annapolis, MD
Director - Anne Arundel Department of Aging and Disabilities - Annapolis, MD
Council Member - City of Annapolis - Annapolis, MD
