Wellington Dos Santos

Telecommunications sales professional with 10+ years of experience driving revenue in high-volume retail environments. Strong track record of exceeding sales targets, converting customer consultations into new services and upgrades, and delivering excellent customer experiences. Skilled in consultative selling, bundled service promotion, and helping customers select internet, cable, and mobile solutions that fit their needs.

Retail Sales Associate at Spectrum (formerly Time Warner Cable) (2019-04 – 2026-02)

• Exceeded monthly sales targets across internet, cable, and mobile services
• Advised customers on service plans and bundles using consultative sales techniques
• Managed the full sales cycle including education, account setup, upgrades, and activations
• Assisted high volumes of customers daily while maintaining strong satisfaction
• Promoted bundled services and new product launches to increase store revenue

Retail Sales Associate at Time Warner Cable & Spectrum (2014-01 – 2018-06)

• Met and exceeded sales goals across multiple telecommunications product lines
• Documented customer interactions and sales activity in daily reports
• Recognized as a top performer in new customer acquisition for 10 months in 2015
• Participated in the All Digital Project in Gunnison, Colorado (2018)

Direct Sales Representative at Time Warner Cable (2012-10 – 2013-12)

• Conducted door-to-door sales of cable, internet, and digital home phone services
• Generated leads and expanded market presence within assigned territory
• Monitored competitor offerings and reported market insights to management
• Collaborated with retail teams on customer retention initiatives

– Military School

High School