Wendy Cordero

Reliable, hardworking, and customer-focused professional with experience in animal care, customer service, and maintaining clean, organized environments. A quick learner with a strong work ethic, excellent communication skills, and a positive attitude. Committed to providing exceptional service, working well in fast-paced settings, and being a dependable member of any team.

Day Care Attendant at PUPS Pet Club (2025-01 – Present)

• Supervise daycare playgroups (2 groups), ensuring safe play, appropriate groupings, and pet-first handling; intervene quickly to de-escalate scuffles and restore safe group flow.
• Complete pet report cards with photos and clear behavior notes to support consistent pet-parent communication and service quality.
• Maintain cleanliness and sanitation across playrooms, kennels, crates and common areas; follow safety and chemical-use procedures and facility standards.
• Support daily operational setup by preparing the daycare room, completing room checks, and restocking supplies to keep the team on schedule.
• Perform laundry and routine cleaning tasks to keep towels/bedding/supplies ready and maintain an organized, compliant environment.
• Support feeding routines as instructed, following individual meal directions and escalating concerns or deviations to leadership.

Lead Manager at Lidia's, Fanny's, and Lupita's Hair Salon (2020-08 – 2024-12)

• Managed front-desk operations, including scheduling, payments, and high-volume customer communication (phone, email, and in person).
• Led opening and closing duties and maintained a clean, welcoming reception area; reinforced sanitation standards across workstations and tools.
• Resolved customer concerns professionally to protect service quality and retention; maintained a calm, service-first tone.
• Tracked inventory, placed product orders, and supported cost-aware ordering decisions and maintained organized storage.
• Trained new hires on cash register operations, appointment flow, customer service standards, and daily operational routines.

Morning Lead Animal Care Attendant at Bow Wow Lounge (2023-08 – 2024-07)

• Supervised playgroups and walks for dogs of all sizes; enforced safety protocols and maintained a calm environment.
• Communicated with pet parents (text and photo updates) and ensure pet welfare by following feeding and medication routines.
• Maintained trust and safety by keeping homes secure, monitoring pet behavior closely, and responding quickly to concerns.

Dog Handler at Bow Wow Lounge (2023-02 – 2023-08)

• Reported all relevant information to the owners in a timely manner & worked collaboratively with team members to care for over 40 dogs

High School Diploma – ASPIRA Early College High School