Wendy Nixon

Experienced nursing leader with more than 20 years of progressive healthcare leadership experience in Emergency Department operations, patient care services, quality improvement, staff development, and strategic planning. Proven success leading multidisciplinary teams, driving operational excellence, improving patient outcomes, and supporting organizational goals in complex acute care environments. Skilled in change management, regulatory compliance, employee engagement, and healthcare operations across large health systems.

Director, Patient Care Services/Manager - Jefferson Health / Lehigh Valley Health Network

(2024-04)

• Provide strategic and operational leadership for patient care services.
• Lead interdisciplinary teams to achieve organizational quality, safety, and operational goals.
• Oversee staffing, performance management, employee engagement, and regulatory compliance.
• Collaborate with executive leadership, physicians, and ancillary departments to improve patient outcomes and operational efficiency.
• Drive quality improvement initiatives and support system-wide strategic objectives.

Patient Care Manager - Jefferson Health / Lehigh Valley Health Network

(2021-02 - 2024-04)

• Managed daily operations of a high-volume Emergency Department.
• Directed staffing, scheduling, employee development, and performance management.
• Led initiatives focused on patient throughput, quality outcomes, and patient satisfaction.
• Ensured compliance with regulatory and accreditation standards.
• Fostered collaborative relationships among nursing staff, providers, and hospital leadership.

Clinical Manager - Jefferson Health / Lehigh Valley Health Network

(2020-04 - 2021-02)

• Supported operational oversight of LVPG Family Medicine.
• Coordinated staffing resources and clinical operations.
• Assisted with implementation of quality and performance improvement initiatives.
• Promoted a culture of patient safety and employee engagement.

Patient Care Manager - St. Luke's University Health Network

(2017-03 - 2020-03)

• Managed Emergency Department operations, staffing, and clinical performance.
• Led quality improvement initiatives and regulatory compliance activities.
• Supported employee development and succession planning efforts.
• Collaborated with physicians and leadership to enhance patient care delivery.

Clinical Coordinator - St. Luke's University Health Network

(2006-03 - 2017-03)

• Coordinated clinical operations and patient flow within the Emergency Department.
• Served as a resource and mentor for nursing staff.
• Assisted with performance improvement, quality monitoring, and staff education initiatives.
• Supported departmental leadership in achieving operational and patient care goals.

Staff Registered Nurse - St. Luke's University Health Network

(2004-11 - 2006-03)

• Delivered comprehensive emergency nursing care to diverse patient populations.
• Collaborated with interdisciplinary teams to provide safe, effective patient care.

Master of Science in Nursing - Nursing - Western Governors University

Bachelor of Science in Nursing - Nursing - Aspen University

Associate Degree in Nursing - Nursing - Northampton Community College