Hospitality Operations Manager - De Jager Rentals/Made4cleaning - Port Saint Lucie, Florida
(2025-07 - 2026-07)
- Hosted guests on Airbnb platform, managing their reservations and experiences.
- Managed guest bookings and scheduling to ensure seamless experiences.
- Resolved guest inquiries promptly, fostering positive guest relationships.
- Coordinated cleaning teams to ensure property readiness and quality standards.
- Conducted inspections for service quality and facility maintenance.
- Prepared weekly schedules for personnel to optimize coverage during peak hours.
- Managed daily operations across rental and cleaning services.
- Streamlined workflows to enhance productivity within the team.
- Executed various administrative functions to maintain office efficiency.
- Communicated with property owners to discuss management and operational needs.
Entrepreneur - Faith-Based Boutique (E-Commerce Online Shop) - Langebaan, South Africa
(2023-04 - 2025-06)
- Oversaw all E-commerce operations, including website management and logistics oversight.
- Implemented systems for collecting customer feedback to guide strategic business decisions.
- Collaborated with suppliers to ensure consistent inventory management and quality standards.
- Developed pricing structures focused on maximizing revenue potential.
- Designed engaging graphics while building a robust social media presence.
- Performed various administrative tasks to support daily operations.
- Managed online payment processing and checkout procedures for E-commerce transactions.
- Established vendor relationships to source unique, high-quality merchandise for the boutique.
- Developed and implemented e-commerce strategies for online retail growth.
- Developed engaging content for social media platforms to enhance visibility.
Non-Profit Coordinator/Manager - One4Seven.Inc (USA Based) - South Africa
(2018-09 - 2023-03)
- Coordinated creative projects across multiple teams to ensure alignment and timely delivery.
- Produced photography and videography content for promotional materials and social media.
- Managed project timelines and resources to support efficient workflow execution.
- Coordinated team efforts to organize outreach programs aimed at community engagement.
- Organized team meetings and brainstorming sessions to generate innovative ideas.
- Provided administrative support to enhance office efficiency.
- Managed daily operations of nonprofit organization to ensure smooth functioning.
- Coordinated planning of outreach programs and events to engage the community.
- Provided assistance and resources to donors, volunteers and community partners.
- Delivered food parcels and necessities to support hunger relief efforts in South Africa.
Founder And Business Owner - Self Employed - South Africa
(2013-09 - 2018-01)
- Founded and managed custom design and beauty businesses, specializing in laser-cut décor, personalized event products and cosmetic products.
- Oversaw daily operations of small businesses, streamlining workflows to enhance service delivery.
- Upholding high standards in service delivery ensuring consistent customer satisfaction.
- Coordinated marketing efforts through social media and local advertising campaigns, boosting brand visibility.
- Developed personalized custom creations tailored to client specifications for special occasions for weddings, birthdays, celebrations and kids crafts.
- Established vendor relationships to secure quality products at competitive prices.
- Managed administrative tasks and financial operations, ensuring seamless business functionality.
EXECUTIVE & ADMINISTRATIVE ASSISTANT - Centurion Millennium Ltd, Arcelor Mittal Etc. - London UK, South Africa
(2005-01 - 2013-06)
- Coordinated executive diaries, meetings, travel arrangements and correspondence to streamline operations.
Front Desk Receptionist - Sutherland Hotel - Sutherland, South Africa
(2003-12 - 2004-12)
- Facilitated communication with tenants, clients, directors, investors and service providers.
- Managed client communication and front-office reception.
- Prepared documents and reports, maintaining organized filing systems to support efficient information retrieval.
- Provided assistance with minor bookkeeping and banking tasks.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Handled incoming calls, emails and inquiries with professionalism and efficiency.
- Managed inventory of office supplies to ensure availability for daily operations.
- Implemented filing systems to enhance document organization and retrieval efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Performed various administrative tasks to support daily office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled front desk responsibilities, greeting visitors and managing inquiries.
- Managed guest check-ins and check-outs while ensuring a welcoming and efficient experience.
- Managed telephone inquiries, reservations, guest requests and general customer service.
- Provided professional front desk support and acted as the first point of contact for guests.
- Managed multi-line phone system and directed calls promptly.
- Maintained accurate guest records, booking information and administrative documentation.
- Coordinated with housekeeping and other departments to ensure seamless daily hotel operations.
- Processed payments and invoices accurately to maintain financial records.
- Developed strong communication and problem-solving skills in a fast-paced hospitality environment.
