Enterprise Application and Mobility Support Specialist - Liquid Environmental Solutions - Irving, TX
(2019-01 - 2026-01)
Served as the primary support contact for 500+ field technicians and managers, providing guidance and troubleshooting assistance, while driving successful adoption of enterprise applications through onboarding, training, troubleshooting, and ongoing customer support.
- Managed an enterprise mobility platform supporting 500+ company-owned devices, overseeing provisioning, enrollment, and remote troubleshooting for a nationally distributed workforce
- Developed user training materials and self-service documentation that improved application adoption
- Managed user accounts and policy assignments in Active Directory, supporting access control
- Led the planning, coordination, communication, and execution of a company-wide deployment and refresh of more than 400 mobile devices, completing the rollout on schedule and under budget while minimizing operational disruption
- Supported the planning, testing, user communications, training, and phased implementation during the migration from PeopleNet to Omnitracs/Roadnet for more than 400 field users, helping ensure a successful transition and user adoption
- Managed ELD/HOS system support through Geotab, ensuring regulatory compliance
- Provided bilingual (English/Spanish) support and training to field personnel
- Partnered with Logistics and business stakeholders to evaluate workflow improvements within the Omnitracs Routing & Dispatch platform, translating operational needs into practical technology solutions that improved field efficiency
Logistics Analyst - Liquid Environmental Solutions - Irving, TX
(2016-01 - 2019-01)
Planned and optimized roughly 50 daily service routes across four regional branches: Jacksonville, Orlando, Miami (FL), and Austin (TX), using DR Track and Roadnet routing software.
- Served as the central point of communication between logistics, field operations, and customer support teams, ensuring alignment on schedules, service priorities, and operational changes
- Ensure routes adhere to Department of Transportation (DOT) regulations, driver hours-of-service (HOS) limits, and strict safety guidelines
- Coordinated with the customer solutions team to align service schedules with inspector availability and customer requirements
- Onboarded and trained new logistics analysts in routing software and branch procedures, accelerating their readiness for independent operations
Lead Logistics Coordinator - FlexFrac Oilfield - Richardson, TX
(2012-01 - 2016-01)
Coordinated transportation operations supporting oilfield customers across a multi-state region, serving as the primary point of contact for operational issues while ensuring safe, efficient, and on-time service delivery.
- Served as the primary customer point of contact, resolving service issues and coordinating solutions in a fast-paced 24/7 environment
- Directed fleet routing and dispatch activities across Texas, New Mexico, Arkansas, Louisiana, and Oklahoma to maximize efficiency and meet customer delivery commitments
- Managed shipment tracking and fleet visibility using McLeod Loadmaster and Omnitracs GPS, ensuring accurate operational records and proactive communication
- Trained and onboarded new dispatch personnel, improving team readiness and maintaining consistent operational processes
- Coordinated equipment repairs to maximize availability and minimize operational disruptions
Public Safety Dispatcher - City of Coppell - Coppell, TX
(2007-01 - 2012-01)
Dispatched police, fire, and EMS personnel in response to emergency and non-emergency calls in a high-volume 911 call center.
- Maintained accurate incident records using Computer Aided Dispatch (CAD) software, ensuring timely and precise documentation across all calls.
- Processed bond paperwork and monitored jail activity via CCTV in support of city prisoner release procedures.
- Maintained state and federal records and disseminated critical information via regional teletype system.
