Wesley Henrique Prates

Friendly, reliable, and detail-oriented professional with 12+ years of experience helping people in fast-paced environments. Enjoys solving problems, keeping a positive attitude, and making customers feel welcome. Eager to learn JCPenney's checkout systems and provide great service at the register.

Substitute Teacher - Cortland Enlarged City School District - Cortland, NY

(2026-01)

• Greet and assist students and staff with a positive, approachable attitude – same as helping store customers.
• Adapt to new classrooms and procedures daily – flexible for opening/closing duties and shift changes.
• Handle daily records and behavioral notes with accuracy – transferable to cash deposits and task compliance.
• De-escalate conflicts using clear communication – directly applicable to resolving customer concerns.

Portuguese Language Instructor - Welcoming Language Program SETI - Brazil

(2022-01 - 2024-12)

• Served 40+ Ukrainian refugee families with empathy and efficiency – keeping calm under pressure.
• Created step‑by‑step guides and maintained detailed records – showing organization and reliability.
• Helped vulnerable individuals navigate unfamiliar systems – similar to assisting shoppers at checkout.

English Teacher - Multiple Schools (CCBEU, Fisk, Wizard, etc.) - Brazil

(2014-01 - 2022-12)

• Worked with customers (students) of all ages, building loyalty through friendly, consistent service.
• Collaborated on events and feedback programs – improving satisfaction and retention.
• Trained new team members and followed company procedures – ready to learn and follow JCPenney's standards.

B.A. - English Language and Literatures - Midwestern State University of Paraná (UNICENTRO) (2018-01 - 2022-12)

Undergraduate Exchange - English - Lakehead University (2019-01 - 2019-12)