Senior Manager & Jr. Partner at West Monroe Partners (2025-03 – Present)
- Elevated to Jr. Partner in under 4 years, assuming senior leadership accountability for $45M in revenue and strategic oversight of 30+ FTEs while advising the firm's executive team on practice growth and talent development.
- Spearheaded enterprise-wide engagement in direct partnership with C-suite executives, conducting operational and technology assessments that surfaced $2B+ in scalable growth opportunities and informed long-term strategic planning.
- Retained and grew the firm's largest healthcare account to $15M+ in annual revenue by owning end-to-end delivery and executive client relationships across multiple concurrent workstreams.
Manager at West Monroe Partners (2023-03 – 2025-03)
- Designed strategic roadmaps and future-state operating models for large health systems, including a retail health division of a $60B organization, resulting in a 20% increase in patient volumes.
- Developed and executed a go-to-market strategy for Care Delivery Modernization, leveraging emerging technologies to address critical workforce challenges and generating $5M+ in net new revenue.
- Coordinated a team of 10+ individuals to launch 4 clinical subcontractors for a multi-state Medicaid and Medicare insurance company, resulting in $750M in savings.
Senior Consultant at West Monroe Partners (2021-09 – 2023-03)
- Accelerated time-to-market by 30% by directing a CEO-sponsored, multi-state Medicaid and Medicare claims system implementation, coordinating clinical, technical, and operational stakeholders.
- Led standardization of physician preference items for three service lines at a regional health system, reducing total supply costs by 10%.
- Coordinated a team of 3 resources to document 200+ Epics across 10 Medicaid capabilities to facilitate the launch of a new Advanced Primary Care product offering.
- Facilitated a team of 4 resources to develop user personas, constituent journeys, and product strategy for a digital front door and maternal health platform with 10,000 users in the first month at a regional health system.
Product Manager at Vizient (2020-09 – 2021-09)
Nation's largest member-owned healthcare performance improvement company serving 97% of U.S. academic medical centers and 5,000+ health system members through data-driven analytics, supply chain, and advisory solutions.
- Launched an AI-integrated solution deployed across 700+ hospitals nationwide, managing end-to-end product delivery from development through go-to-market execution while maintaining an industry-leading product NPS score of 90%+.
- Improved overall data accuracy by 50% by collaborating closely with business stakeholders and development teams to identify root causes and implement systematic, scalable product enhancements.
- Built a comprehensive business case, detailed 3-year product roadmap, and performance metrics framework to guide executive decision-making and determine long-term product investment priorities across the enterprise.
System Perioperative Business Manager at Main Line Health (2018-07 – 2020-09)
- Launched a system-wide Enhanced Recovery After Surgery (ERAS) program that significantly reduced patient recovery times and delivered $1.8M+ in annual cost savings across the entire perioperative service line.
- Deployed targeted surgical informatics enhancements that achieved a 35% improvement in first case on time starts and a 50% improvement in overall scheduling accuracy across multiple operating rooms.
- Led the highly complex closure of Hahnemann University Hospital, successfully hiring 144 staff members and establishing two new Graduate Medical Education programs under aggressive regulatory and operational timelines.
Administrative Fellow at Main Line Health (2017-07 – 2018-07)
Philadelphia-based not-for-profit health system with $2.6B+ in annual revenue, 14,000+ employees, and five hospitals spanning 150+ medical practice locations across the greater Philadelphia region.
- Reported directly to the CEO, supporting 10+ high-priority special projects, including board meeting coordination, executive briefings, and development of core long-term organizational strategies.
- Coordinated the go-live and command center operations for a system-wide EMR implementation with zero critical issues and no downtime.
- Contributed to system-wide strategic planning initiatives by translating complex operational and financial data into 10 executive and board-level presentations.
Graduate Research Fellow at University of Missouri (2015-08 – 2017-05)
Flagship public research university and academic medical center nationally recognized for health sciences research, graduate medical education, and innovation in healthcare delivery and informatics.
- Partnered closely with senior faculty leadership on enterprise information architecture research, contributing directly to executive-level thought leadership, peer-reviewed publications, and graduate-level curriculum development.
- Secured a highly competitive $100K PCORI grant to enhance psychiatric care delivery at the University of Missouri Psychiatric Institute, supporting innovative clinical research and new program development initiatives.
- Completed an eight-week assessment for the university outpatient clinic mapping 20 core processes and outlining 15 process improvements that increased capacity by 20%.
Administrative Resident at University Hospitals (2016-06 – 2016-08)
Cleveland-based academic health system founded in 1866, operating 23 hospitals and 50+ outpatient facilities across Northeast Ohio with 30,000 caregivers, affiliated with Case Western Reserve University.
- Presented directly to the system board of governors to secure funding for technology services, enabling the health system to meet language assistance guidelines outlined in ACA Section 1557.
- Benchmarked current emergency department processes to develop complex process flows, identify critical bottlenecks, and initiate a targeted process improvement plan to address patient throughput.
- Collaborated with human resources to complete the Human Rights Campaign Healthcare Equality Index for 6 hospitals.
Operations Dietitian at LifeCare Alliance (2014-05 – 2015-08)
Columbus-based nonprofit founded in 1898, serving nearly 30,000 Central Ohioans annually through comprehensive health and nutrition programs, including Meals-on-Wheels, delivering 6,000+ meals daily across five Ohio counties.
- Managed production and service of 3,000+ meals per day while ensuring full compliance with Central Ohio Area Agency on Aging nutritional and service guidelines.
- Initiated a quality management project to create standardized recipes using CBORD software, generating $145K in annual cost savings and improving operational consistency across the program.
- Managed 10,000+ complex recipes, dietary products, and protocols with zero reported compliance or safety issues with the Ohio Department of Health Food Safety Program.
Dietetics Consultant at Various Organizations in Central Ohio (2013-06 – 2015-08)
Delivered independent dietetics consulting across Central Ohio healthcare systems and corporations, providing clinical nutrition therapy, critical care support, and corporate wellness programming.
- Developed and launched a comprehensive employee wellness program for 10,000+ employees, incorporating individualized counseling, wellness classes, special events, and benefits coordination.
- Assessed nutritional status of critically ill patients across Surgical Intensive Care, Cancer, and Burn Units, designing targeted nutrition interventions and providing ongoing clinical monitoring.
- Delivered medical nutrition therapy and education to 5,000+ clients managing multiple complex conditions, including Diabetes, Hypertension, Eating Disorders, and Obesity.
