Wetaka Rogers

Led daily agent banking operations to ensure accurate registration, reconciliation, and settlement of transactions Onboarded over 1,000 agents and reconciled approximately 5,000 daily transactions to ensure 100% interbank settlements Supervised device registration and maintenance achieving a 98% service uptime

E-Commerce Supervisor, Agent Banking Operations at Bank of Africa Uganda Ltd (2023-01 – 2025-08)

• Led daily agent banking operations to ensure accurate registration, reconciliation, and settlement of transactions
• Onboarded over 1,000 agents and reconciled approximately 5,000 daily transactions to ensure 100% interbank settlements
• Supervised device registration and maintenance achieving a 98% service uptime
• Managed vendor relationships and ensured Service Level Agreement (SLA) compliance across multiple service channels
• Resolved 100+ CRM queries daily within SLA timelines to maintain operational efficiency
• Facilitated three training sessions per quarter for agents and staff on digital banking platforms

E-Commerce Support Officer, Agent Banking at Bank of Africa Uganda Ltd (2019-03 – 2023-01)

• Provided system support and agent registration for over 1,000 agents across Uganda
• Reconciled daily transactions and managed settlements to maintain account integrity
• Conducted regular staff and agent training sessions on various e-banking applications
• Managed reconciliations and reporting for Western Union, MoneyGram, and World Remit

Banking Officer, Teller at Bank of Africa Uganda Ltd (2018-10 – 2019-03)

• Processed 100+ customer transactions daily including deposits, withdrawals, and cheques
• Managed ATM operations including loading, balancing, and daily reconciliation
• Promoted digital products and generated leads for banking services to drive portfolio growth

Master of Science in Cybersecurity – Yeshiva University, Katz School of Science and Health (2027-05)

Bachelor of Science in Software Engineering – Makerere University (2017-05)