Operations & Customer Experience Leader | Business Analysis | Process Improvement
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Analytical business professional with 20 years of experience translating customer behavior, sales trends, operational performance, and market insights into strategic decisions. Expertise includes pricing strategy, forecasting, KPI tracking, process improvement, marketing communications, and cross-functional collaboration.
FOH Manager | Catering Director at Grinds & Wines (2013-01 – Present)
Owner | Business Operations Lead | Marketing Lead at Cast Iron Classics Southern Cuisine (2023-01 – Present)
Founded and operated a catering business alongside full-time restaurant leadership, overseeing sales, marketing, customer relationships, pricing strategy, and business operations.
Manager | Marketing Director at The Parlor Downtown Boutique (2017-01 – 2017-12)
Lead Kennel Technician at Royal Animal Refuge (2019-01 – 2020-12)
Led workflow, documentation, staff training, and daily operations in a high-volume animal shelter while maintaining quality-of-care standards.
Bachelor of Arts in English – University of West Georgia (2024-12)