Wilfried Mbolissa

Dynamic Pharmacy Sales Supervisor with a proven track record in team leadership, performance tracking, and sales strategy development. Committed to fostering an environment that prioritizes customer satisfaction and employee growth.

Pharmacy Sales Supervisor at LE COMMUNAUTAIRE PHARMACY (2023-09 – Present)

• Analyzed sales data to identify trends, informing strategic decision-making for team goals.
• Enhanced customer experience by resolving complaints efficiently and maintaining high satisfaction levels.
• Coordinated training sessions focused on improving product knowledge and sales skills among staff members.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Customer/patient advice and guidance
• Implemented customer relationship management system, streamlining sales process and improving client retention.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.

Pharmacy Sales Supervisor at PALOMA PHARMACY (2018-12 – 2023-07)

• Supervised daily operations, ensuring compliance with pharmacy regulations and industry standards.
• Trained and mentored new staff on sales techniques and customer service excellence.
• Implemented inventory management processes, reducing stock discrepancies significantly.
• Developed promotional strategies to enhance product visibility and increase sales performance.
• Customer/patient advice and guidance
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Collaborated with healthcare professionals to provide accurate product information and enhance customer trust.
• Checked store merchandise regularly for proper display and replenishment.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.

Bachelor of Science – Barthelemy Boganda High School (1998-08)