Wilfried Yotat

Experienced group care professional prepared for Program Director or Group Home Supervisor role with strong track record in managing team dynamics and fostering collaborative environment. Skilled in conflict resolution, staff training, and maintaining compliance with regulations. Known for reliability, adaptability, and results-driven approach to ensure highest standards of resident care and operational efficiency.

Program Manager DDA at Grace Line Nursing (2023-04 – Present)

4+ years of experience supporting individuals with developmental disabilities in DDA-funded residential programs.

• Knowledge of and adherence to Maryland DDA policies, procedures, and COMAR regulations.
• Supervised client onboarding and transitions into group homes, ensuring smooth admissions, assessments, documentation completion, and adjustment to residential services.
• Conducted regular home visits to monitor health, safety, quality of care, and regulatory compliance.
• Developed, implemented, and monitored Person-Centered Plans (PCPs) to support individual goals and outcomes.
• Supervised residential homes and provided leadership, guidance, and support to direct support professionals.
• Managed staff scheduling, shift coverage, and staffing coordination to ensure continuous quality services.
• Maintained accurate documentation, incident reporting, and compliance records.
• Collaborated with individuals, families, Coordinators of Community Services (CCS), and interdisciplinary teams to coordinate services and supports.
• Assisted with staff training, performance management, and quality assurance activities.

Office Administrator/Paralegal Assistant at The Fibi Law Center LLC (2023-04 – Present)

• Interacted with customers by phone, email, or in-person to provide information.
• Collecting police reports, incident reports, and witness statements.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Drafted and reviewed legal documents, including briefs, contracts, and pleadings for accuracy.
• Collaborated with attorneys to organize case files and manage timelines effectively.
• Trained junior paralegals on legal procedures, enhancing team efficiency and knowledge base.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
• Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
• Researching insurance coverage and liability issues.
• Communicating with insurance adjusters.
• Communicating with healthcare providers regarding records and billing.

Direct Support Professional at UK Nursing Services (2024-01 – 2026-05)

• Assisted individuals with activities of daily living and personal care.
• Administered medications, monitored blood glucose levels, and provided insulin administration as prescribed.
• Observed and reported changes in clients' health conditions to nursing and supervisory staff.
• Maintained accurate medication administration records (MARs), progress notes, and incident reports.
• Supported implementation of Person-Centered Plans (PCPs) to promote independence and achieve individual goals.
• Planned and coordinated annual leisure and appreciation events for clients, staff, and administrators, promoting team building, community integration, and positive relationships outside the residential setting.
• Strong leadership, communication, organizational, problem-solving, and case management skills.

Store Supervisor at Super Save (2021-01 – 2022-08)

• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.

Store Manager at Crestlyn Market (2019-11 – 2020-01)

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.

Bachelor of Science (BA) in Computer Information Systems – Towson University (2015-12)

Associate of Arts (AA) in Business Administration and International Business – Montgomery College (2011-12)