Program Manager DDA at Grace Line Nursing (2023-04 – Present)
4+ years of experience supporting individuals with developmental disabilities in DDA-funded residential programs.
- Knowledge of and adherence to Maryland DDA policies, procedures, and COMAR regulations.
- Supervised client onboarding and transitions into group homes, ensuring smooth admissions, assessments, documentation completion, and adjustment to residential services.
- Conducted regular home visits to monitor health, safety, quality of care, and regulatory compliance.
- Developed, implemented, and monitored Person-Centered Plans (PCPs) to support individual goals and outcomes.
- Supervised residential homes and provided leadership, guidance, and support to direct support professionals.
- Managed staff scheduling, shift coverage, and staffing coordination to ensure continuous quality services.
- Maintained accurate documentation, incident reporting, and compliance records.
- Collaborated with individuals, families, Coordinators of Community Services (CCS), and interdisciplinary teams to coordinate services and supports.
- Assisted with staff training, performance management, and quality assurance activities.
Office Administrator/Paralegal Assistant at The Fibi Law Center LLC (2023-04 – Present)
- Interacted with customers by phone, email, or in-person to provide information.
- Collecting police reports, incident reports, and witness statements.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Drafted and reviewed legal documents, including briefs, contracts, and pleadings for accuracy.
- Collaborated with attorneys to organize case files and manage timelines effectively.
- Trained junior paralegals on legal procedures, enhancing team efficiency and knowledge base.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
- Researching insurance coverage and liability issues.
- Communicating with insurance adjusters.
- Communicating with healthcare providers regarding records and billing.
Direct Support Professional at UK Nursing Services (2024-01 – 2026-05)
- Assisted individuals with activities of daily living and personal care.
- Administered medications, monitored blood glucose levels, and provided insulin administration as prescribed.
- Observed and reported changes in clients' health conditions to nursing and supervisory staff.
- Maintained accurate medication administration records (MARs), progress notes, and incident reports.
- Supported implementation of Person-Centered Plans (PCPs) to promote independence and achieve individual goals.
- Planned and coordinated annual leisure and appreciation events for clients, staff, and administrators, promoting team building, community integration, and positive relationships outside the residential setting.
- Strong leadership, communication, organizational, problem-solving, and case management skills.
Store Supervisor at Super Save (2021-01 – 2022-08)
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Store Manager at Crestlyn Market (2019-11 – 2020-01)
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
