Wilking Chali Alphonse

Monitor client network infrastructure and track live performance metrics using Auvik, Cisco, Ruckus, and Ubiquiti portals to catch and resolve TCP/IP, DHCP, and routing issues before they impact operations. Act as the first line of defense for system alerts, using NinjaOne, ImmyBot, and ScreenConnect to track endpoint health, patch compliance, and server status across multiple client environments. Manage and secure core infrastructure entry points, handling access permissions, identity changes, and directory health using Microsoft 365 (Entra ID), JumpCloud, and on-premises Active Directory.

IT Support Specialist at CorCystems (MSP) (2026-01 – Present)

• Monitor client network infrastructure and track live performance metrics using Auvik, Cisco, Ruckus, and Ubiquiti portals to catch and resolve TCP/IP, DHCP, and routing issues before they impact operations.
• Act as the first line of defense for system alerts, using NinjaOne, ImmyBot, and ScreenConnect to track endpoint health, patch compliance, and server status across multiple client environments.
• Manage and secure core infrastructure entry points, handling access permissions, identity changes, and directory health using Microsoft 365 (Entra ID), JumpCloud, and on-premises Active Directory.
• Oversee email security baselines and investigate mail flow alerts using Mimecast, AppRiver, and Microsoft Security tools to block identity-based and perimeter threats.
• Own incident tracking and technical documentation during outages, using ConnectWise Manage, Liongard, and IT Glue to document changes, update topology logs, and keep data accurate for the team.
• Manage a high-volume queue of 20-30 technical alerts and escalated tickets daily, quickly isolating network faults and collaborating calmly with team members and clients to restore services.

Data Analyst SME at Deep Dive Coding (2024-09 – 2025-05)

• Wrote Python scripts and applied data science algorithms to analyze datasets, identifying trends and turning raw information into useful insights.
• Worked closely with the team to migrate learning infrastructure to GitHub Classroom, using containers to make environment access simple and reliable.
• Set up and maintained virtual and physical machines, troubleshooting network access and authentication issues for remote users with a supportive approach.

Low-Voltage Technician & Foreman at AM Cruz Renovations (2021-07 – 2024-03)

• Started as a technician and advanced to project foreman, supervising onsite teams and ensuring infrastructure installations matched project blueprints.
• Performed accurate project take-offs and cost estimations using Bluebeam and ConX, reviewing digital prints to plan materials and labor budget needs accurately.
• Handled the physical infrastructure layout, including mounting hardware, racking switches, and running structured cabling in large enterprise sites.
• Conducted wireless audits and site surveys to identify and fix signal interference, collaborating with builders and internal teams to finish projects on time.

Volunteer IT Support at COINLUC Foundation (2012-01 – 2021-12)

Part-time/volunteer

• Maintained the core IT setup and Active Directory environments, managing user accounts, local servers, and hardware for a small team.
• Provided hands-on technical support for all devices and peripherals, learning how to explain technical issues in simple terms to non-tech users.

Information Technology – CNM

B.A. in Business Administration – UFHEC