Will Banks

Authorized to work in the US for any employer. Willing to relocate anywhere.

Administrative Assistant - City of New Haven L.C.I. - New Haven, CT 06510

(2022-05)

• Coordinate/Schedule housing code inspectors.
• Take inbound calls from tenants and landlords.
• Make outbound calls to tenants and landlords.
• File all housing code complaints and warrants.
• Receive incoming mail and distribute it into co-workers and department mailboxes.
• Send out all violation order letters to landlords via certified mail.
• Place all complaints into the New Haven City portals.
• Assist tenants and landlords that come into the office.

Tech Site Coordinator - Dematic - Grand Rapids, MI

(2020-12 - 2021-06)

Data entry of all inventory and shipments of equipment both incoming and outgoing of all amazon sites and offsite warehouses.

Hardware/Software IT Support Specialist - Watson Foods Inc. - West Haven, CT

(2015-11 - 2020-06)

• Attend to all helpdesk tickets in a timely fashion.
• Administering Business and remote users.
• Giving authorization access within active directory which includes assigning users to specific work groups for controlled secured access to various folders and applications associated with their job position.
• Join desktop and laptops to our company domain.
• Setup android devices such as company phones and touchpads that only run off our network or company wifi.
• Daily work with Windows 7 and Windows 10 on devices such as (Desktops, Laptops and Tablets).
• Troubleshoot devices such as desktops, Laptops, and Tablets both software and hardware.
• Work with remote access using logmein to remote to user desktops and laptops.
• Setup work stations/Email for office and production employees such as desktops and laptops and connect them to company network either wirelessly or hardwired.

Temp Laborer - Tempositions Group - Norwalk, CT

(2014-02 - 2015-07)

• Cashier for Landmark Cafe`.
• Clean and prep kitchen such as food prep/table and utensil prep.

Retention Specialist - Security Networks - West Palm Beach, FL

(2013-04 - 2014-02)

• Take inbound calls for customers that have issues with their alarm systems and effectively resolve all issues including troubleshooting system.
• Inform all customers of new products and add-ons we provided.
• Call in police, EMT, or Fire department in cases of emergencies.

High School Diploma - General Studies - Briggs High School (2001)