William

Results-driven sales and operations leader with a proven track record in revenue growth, team leadership, and customer experience management. Experienced in B2B and B2C sales, retail operations, and client relationship management. Demonstrated success in exceeding sales targets, developing high-performing teams, and managing full business operations.

Strong background in CRM systems, consultative selling, and data-driven decision making. Technical knowledge in frontend development, SQL, and project management.

Store Manager at Sunglass Hut (2026-02 – Present)

• Lead all store operations including sales performance, staffing, inventory, and visual merchandising.
• Drive revenue growth through coaching associates on consultative sales strategies and premium product positioning.
• Recruit, hire, and train team members to maintain a high-performing sales environment.
• Track KPIs including conversion rate, units per transaction, and average ticket value to improve store performance.
• Manage payroll, scheduling, and labor budgets to maximize operational efficiency.
• Resolve escalated customer concerns while maintaining exceptional luxury retail service standards.

Assistant Manager at Sunglass Hut (2025-11 – 2026-02)

• Assisted with daily store operations including merchandising, inventory, and cash management.
• Coached sales associates on product knowledge and customer engagement strategies.
• Supported store leadership in achieving weekly and monthly sales targets.
• Helped maintain brand presentation and loss prevention standards.

Customer Service Agent at Spectrum (2023-01 – 2025-06)

• Provided technical support and account resolution for cable, video, and billing services.
• Diagnosed service issues and delivered timely solutions to customers.
• De-escalated high-stress customer situations while maintaining strong satisfaction ratings.
• Consistently ranked among top-performing agents for customer satisfaction and issue resolution.

Associate Benefits Advisor / Sales Agent at Aflac (2020-01 – 2022-10)

• Partnered with business owners and HR teams to implement employee supplemental insurance programs.
• Generated $100,000+ in annualized premiums with an average of 10 new policies per month.
• Maintained 70% client retention through strong relationship management.
• Conducted benefits enrollment meetings and explained healthcare policy changes to employees.

Founder at The3hrill Art Company (2018-09 – 2023-03)

• Founded and operated a creative media company generating approximately $80,000 annually.
• Delivered branding services including logo design, signage, and marketing visuals.
• Acquired clients through networking, social media marketing, and email outreach.
• Managed contracts, budgeting, and business operations.

Assistant Manager at Kay Jewelers (2017-08 – 2019-09)

• Supervised and coached sales associates to achieve revenue goals.
• Managed scheduling, inventory control, and expense reporting.
• Maintained strong customer service standards in a high-volume retail environment.

Sales Associate at GNC (2017-01 – 2017-10)

• Delivered consultative sales support to customers focused on fitness and nutrition products.
• Met sales goals and promoted loyalty program enrollment.
• Trained new employees on sales and product knowledge.

Sales Associate – Men's Department at Macy's (2015-09 – 2016-10)

• Provided customer service in one of the largest Macy's stores in the Pacific region.
• Managed high-volume transactions with strong accuracy.
• Recognized by management for strong performance and teamwork.