Fleet roadside technician/ Flatbed & Wrecker driver - AAA Northeast - Providence, RI
(2017-06 - 2025-11)
- Responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle.
- Responding to member requests for service within a given ETA (estimated time of arrival). They ensure member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services.
- Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues.
- Achieve club performance standards for go rates and membership satisfaction. Help and Serve by responding to road service calls and provide mechanical assistance to members in a timely, efficient, and safe manner.
- Explain AAA Northeast emergency road service policies and procedures to members.
- Check vehicle and equipment and report any need for repair or replacement.
- Maintain daily log of all calls completed.
- Inform dispatcher of any unusual traffic or road conditions.
- Responsible for following safety policies and procedures, reporting all accidents and injuries immediately to supervisor, and communicating unsafe situations to supervisor to help prevent accidents.
Retail Parts Professional/ Retail Manager - Advanced Auto-parts - Cranston, RI
(2013-02 - 2016-08)
- Conducted all store opening and closing responsibilities
- In charge of all store monetary responsibilities
- Organizing/cleaning store
- Change batteries on customer vehicles
- Read vehicle codes to determine vehicle issues
Security services - Professional Security - Cranston, RI
(2012-03 - 2013-01)
- Secure interior/ exterior of building
- Report any noise violations/ complaints
- Towed unauthorized vehicles
- Removed any unauthorized personnel
Security Officer - Gillette Stadium - Foxboro, Massachusetts
(2011-08 - 2012-02)
- Performing searches; including hand-wand and pat-down searches
- Respond to public inquiries and give directions
- Patrol area assigned to and control large and unruly crowds
- Control exit and entry points
Carpenter's Attendant - Cobalt Construction - Warwick, Rhode Island 02889
(2008-11 - 2011-06)
- Responsible for assisting carpenters
- Accountable for opening and closing job sites
- In charge for organizing and cleaning of job site
- Responsible for all job equipment
