Service Manager - BriarPatch Co-Op - Auburn, CA
(2023-01)
- Assisted in opening and launching a new retail location
- Managed daily operations across multiple food service departments
- Supervised team workflow and customer service standards
- Handled scheduling, payroll, performance reviews, and inventory ordering
- Maintained high merchandising and operational standards in a fast-paced environment
Associate Team Leader / Manager - Whole Foods Market - Redwood City, CA
(2019-01 - 2023-12)
- Supervised daily operations and employee performance in a high-volume retail environment
- Managed merchandising, production, scheduling, and staff development
- Trained and coached team members on customer service and operational procedures
- Supported department sales growth and customer engagement
- Managed administration of the Redwood City store Facebook page
- Certified Beer Server and pallet jack operator
Team Member / Specialist Roles - Whole Foods Market - Redwood City, CA
(2006-01 - 2019-12)
- Delivered excellent customer service in a fast-paced retail setting
- Built displays and maintained merchandising standards
- Assisted with employee training and department operations
- Earned multiple "Big Kahuna" awards for team accomplishments
- Helped achieve record-breaking department sales performance
Shift Leader - Peet's Coffee & Tea - Redwood City, CA
(2005-01 - 2007-12)
- Organized daily floor operations and supervised staff workflow
- Trained employees in customer service, register operations, and opening/closing procedures
- Managed cash handling and bank deposits
Kennel Manager - Smilin' Dogs
(2004-01 - 2005-12)
- Managed daily care operations, transportation scheduling, and facility maintenance
- Administered medications and basic first aid care
Locator - Underground Location Services
(2001-01 - 2004-12)
- Maintained job site safety and traffic direction
- Read blueprints and maintained locating equipment
