Customer Service & Asset Protection Associate at Best Buy (2024-04 – Present)
- Serve as a first point of contact for customer inquiries, troubleshooting product issues and directing customers to appropriate solutions or departments
- Assist customers with consumer electronics selection and explain technical features in clear, accessible language
- Monitor store systems and enforce loss prevention protocols, requiring attention to detail and situational awareness
- Collaborate with team members to ensure accurate inventory and smooth floor operations
- Gained hands-on experience with virtual machines for testing and isolating software environments
- Applied Microsoft Active Directory skills including user account management, group policy navigation, and password administration
Team Member (Seasonal) at Target (2023-08 – 2023-11)
- Processed high-volume customer transactions accurately using POS systems during peak seasonal period
- Resolved checkout and payment discrepancies quickly to minimize customer wait times
- Maintained a friendly, efficient demeanor under high-traffic conditions
Baker & Customer Service at Crumbl Cookies (2021-07 – 2023-08)
- Took customer orders and addressed inquiries, maintaining a high standard of service accuracy
- Operated kitchen equipment and followed strict food safety protocols, demonstrating adherence to structured procedures
- Trained on new product lines and communicated menu changes to customers clearly
Crew Member at McDonald's (2020 – 2021)
- Managed drive-through operations, handling customer orders and cash transactions with speed and accuracy
- Maintained composure and efficiency during high-volume rushes while meeting service time targets
