William Fuhring

Highly motivated professional willing to relocate in the pursuit of an entry level or management position in Human Resources, Project Management, Office Administration, Customer Experience or Inventory Management to utilize my knowledge of total business operations, strong work ethic, and customer experience skills to positively impact your organization. I also possess a strong ability to multi-task while maintaining an extraordinary customer or employee experience and am willing to obtain any and all certifications requested upon hire.

Experience Supervisor at Shorehouse Kitchen (2023-06 – Present)

• Manage daily flow of customer experience from arrival to exit.
• Assist in inventory counts, organization, process improvement and record keeping.
• Inputting customer information to manage wait times, checking on customers during visit and working with other managers to improve and resolve customer experience issues.
• Manage social media and online presence achieving 30% growth in followers and engagement.
• Assist in managing Bar and Barista areas while training them to deliver higher product standards and customer service standards.

Customer Service Representative at Instacart (2022-08 – 2023-06)

• Provided direct customer service via online chat and in person.
• Coordinated vehicular travel arrangements and accommodations on behalf of clients.
• Assisted with all aspects of customer service needs while maintaining optimal organization and quality standards.
• Maintained a perfect customer experience score of 5.0 utilizing customer chats and achieving on-time deliveries.

Gap Year - Personal Time Off and Development (2021-08 – 2022-08)

Store Manager at T-Mobile (2013-03 – 2021-07)

• Managed teams of up to 12 salespeople and worked with internal department heads to determine and set goals for current and new employees.
• Developed and implemented sales training and processes to achieve several sales target increases and overall business operations growth.
• Responsible for ensuring monthly compliance orders and passing corporate sanctioned store audits of scores 80% and higher.
• Responsible for maintaining employee time cards, employee files, paperwork files, store sales targets, representative sales targets, and inventory counts of merchandise valued over $100,000.
• Managed district sales as Interim District Manager during my manager's absences.
• Nominated as Sales Training Manager to serve as trainer for newly promoted and newly hired Sales Managers on multiple occasions.
• Proactive in connecting with other managers to identify and assist with their project management, struggling operations or to achieve sales targets.
• Received many monthly and quarterly awards and recognition for overall leadership, increased sales, and operations excellence.
• Received many certifications around Customer Service, Sales, Operations and Human Resources Compliance.

Manager in Training at TBG, INC. (2012-08 – 2013-08)

• Inventory tracking and ordering as well as overall restaurant business operations training.
• Responsible for maintaining safe food handling procedures while providing excellent customer service.
• Responsible for assisting in training new hires.
• Maintained an extreme level of accountability for multitasking and product quality certified by a Master Chef of 20 years.

General Merchandising Manager at Ralphs Grocery (2007-10 – 2011-04)

• Conducted inventory of the department.
• Planned displays, promotions, and determined pre-orders.
• Understand and troubleshoot equipment and ensures maintenance is performed.
• Handled and satisfied customer issues.
• Provided prompt, efficient and friendly customer service.
• Responsible for passing Secret Shop compliance tests

Business Administration | Fire Science and EMT – Palomar College (2010-08 – 2012-04)