William Gilliam

Dedicated professional with extensive experience in customer service, management, and regulatory compliance. Currently expanding expertise in the legal and administrative fields, holding an Associate's degree in Paralegal Studies, and pursuing a Bachelor's degree in Business. Proven ability to manage detailed operations, ensure strict adherence to guidelines, and deliver exceptional client support across diverse industries.

Leverages recent practical experience as a Paralegal Intern and Records Clerk to bring strong analytical and organizational skills to professional environments.

Paralegal Intern at Bagby Injury Law (2025-02 – 2025-10)

• Conducted independent research as a dedicated intern for an ongoing case.
• Performed data entry for case discovery.
• Prepared legal files for a separate auto-related case.

Fulfillment Associate at Amazon Fulfillment Center (2026-06 – Present)

• Organize and route incoming merchandise into designated sorting bins, streamlining the outbound shipping process.
• Sort items efficiently by size and weight specifications to ensure accurate downstream processing and timely order fulfillment.
• Maintain a consistent, high-volume workflow while adhering to safety and quality standards in a fast-paced warehouse environment.

Records Clerk at Pikes Peak State College (2025-10 – 2026-05)

• Organized and maintained documents for previous and existing students.
• Performed data entry for school records and student applications.

Pawn Broker at EZ-Corp/EZ Pawn (2023-12 – 2025-08)

• Appraised items for sale or collateral loan, and utilized broker training to ensure state and federal compliance.
• Handled legally binding contracts and maintained customer safety and privacy.

Budtender at The Epic Remedy (2023-06 – 2023-10)

• Assessed guests' needs to personalize their experience, and accurately weighed and bagged cannabis flower.
• Utilized cross-inventory practices to maintain correct inventory and ensured compliance with MED guidelines.
• Maintained a MED badge for cannabis industry work.

Server/Bartender at RoadHouse Cinemas (2022-10 – 2023-06)

• Ensured guest orders were prompt and correct.
• Cross-trained as a host, theater server, and bartender.
• Maintained food safety training and a license to serve alcohol.

Critical Situation Manager at Tek Experts (2022-01 – 2022-07)

• Coordinated between customers and Microsoft Engineers to ensure troubleshooting success.
• Filed comprehensive resolution reports for Microsoft, and acted as a liaison for Fortune 500 companies and government entities.
• Collaborated on project development and engineer deployment, and mentored new associates on case handling.

Inventory Control at Lightshade Dispensary (2020-07 – 2022-01)

• Managed the upkeep and distribution of inventory and oversaw daily intake of new merchandise.
• Conducted daily and weekly audits to protect inventory.
• Uptrained new personnel and provided backup coverage for the front desk and budtenders.

Shift Manager at Pizza Hut (2018-08 – 2020-07)

• Routed drivers to ensure fast store-to-guest delivery times.
• Oversaw shift preparation and managed store finances and paperwork.
• Consulted with management to map business flow and solve problems.

Delivery Coordinator at Jason's Deli (2016-01 – 2018-08)

• Planned deliveries and routed drivers efficiently.
• Planned catering orders for diverse events, and used community outreach to build long-term brand loyalty.
• Cross-trained on multiple stations to deliver outstanding guest service.

Sales Associate at Walmart (2014-09 – 2015-08)

• Created new phone contracts using the WARP system, and assisted customers in the photo lab and fabrics department.
• Conducted daily counts of tablet and phone inventory, and managed weekly shrink counts and discrepancy investigations.
• Engaged customers in direct sales with tailored suggestions.

Crew Member/Trainer at Taco Bell (2012-12 – 2014-01)

• Maximized crew productivity during peak hours using system data.
• Tracked training for all store personnel.
• Cross-trained on all positions and prepared for promotion to Team Leader.

Technical Service Representative at Echosphere Dish Network (2007-10 – 2008-12)

• Created new customer accounts and upsold programming and equipment.
• Assisted customers with technical support and troubleshooting for Dish Network equipment.
• Conducted phone conferences for customer satisfaction and handled financial transactions and billing issues.
• Tracked new hire progress and imparted knowledge alongside management.

Team Leader/Restaurant Training Coordinator at Jack in the Box (2004-06 – 2006-06)

• Supervised all shifts, managing staff sizes from 2 to 11 employees.
• Ensured continuous training for all crew members.
• Oversaw weekly inventory counts and managed daily cash counts and bank deliveries.
• Cross-trained on all stations to maximize performance.

Bachelor's degree in Business – Pikes Peak Community College (2025-08)

Associate's degree in Paralegal Studies – Pikes Peak Community College (2022-08 – 2025-05)

Associate's degree in Paralegal Studies – Community College of Aurora (2019-08 – 2020-05)