William King

Detail-oriented and adaptable Healthcare Operations Professional with extensive experience in patient coordination, administrative workflow optimization, and regulatory compliance. Proven track record in high-volume, fast-paced clinical environments, managing complex scheduling, front-end revenue cycle processes, and multi-departmental communication. Skilled in Epic EMR systems and financial clearance workflows, with a strong commitment to patient care and operational efficiency.

Patient Coordinator at Weill Cornell Medicine (2024-03 – Present)

• Direct high-volume appointment scheduling, cancellations, and reschedules for existing patients using the Epic EMR system, maintaining a daily volume of 60–80 appointments.
• Coordinate complex provider appointments linked with chemotherapy infusions and blood transfusion treatments while strictly adhering to Infusion Scheduling Guidelines.
• Manage front-end revenue cycle operations, including patient check-in/check-out, Real-Time Eligibility (RTE) insurance verifications, and time-of-service payment collection and reconciliation.
• Verify financial clearances via pre-certifications and medical authorizations; partner with the centralized Financial Clearance Center (FCC) to ensure referrals are appropriately linked to treatment plans.
• Process incoming infusion requests via Scheduling Work Queues and centralized email listservs.
• Triage incoming phone calls, respond to inquiries, and route communication effectively across the Hematology Oncology Faculty Practice and the NYP Outpatient Hospital Infusion Center.
• Maintain rigorous adherence to departmental, institutional, and federal regulatory compliance standards.

Patient Transporter at Bellevue Hospital (2023-10 – 2024-03)

• Facilitated safe, punctual, and compassionate patient transport throughout the facility, utilizing Rover devices for real-time task tracking and workflow productivity.
• Executed safe patient transfers between beds, wheelchairs, and stretchers in accordance with clinical safety guidelines and mobility protocols.
• Partnered with clinical staff, nursing management, and unit clerks to ensure seamless, coordinated patient care across treatment areas, diagnostic suites, and procedure rooms.
• Transported critical medical equipment, surgical supplies, and delicate laboratory specimens securely to designated clinical areas.
• Maintained strict compliance with HIPAA privacy standards, JCAHO guidelines, and infection control protocols to ensure patient confidentiality and safety.
• Participated regularly in continuous educational training to expand clinical knowledge and operational skill sets.

Commercial Cleaning & Janitorial Specialist at Pritchard Industries (2022-11 – 2023-09)

• Oversaw disinfection, cleanliness, and facilities maintenance across commercial office suites.
• Managed inventory replenishment for break rooms and restrooms, ensured clear hazard-free walkways, and managed waste and recycling collection.
• Proactively identified and escalated facility maintenance issues requiring specialized care to management.

Inventory Control Specialist at Nordstrom NYC (Restaurant Division) (2019-10 – 2021-11)

• Oversaw inventory management, accounts payable, and procurement of uniforms, operational supplies, and beverage inventory across multiple dining concepts.
• Served as the direct point of contact for vendor communications, resolving shipping, pricing, and invoice variances promptly.
• Conducted routine audits to track stock levels, process damaged goods per vendor policies, and maintain optimal inventory balance.
• Monitored operational logistics and presented performance metrics to leadership to resolve supply chain bottlenecks.

Coursework in Associate of Science in Criminal Justice – LaGuardia Community College (2010)

High School Diploma – Bayside High School (2004 – 2004)