William Reed-Benford

Operations and Customer Service Professional with more than five years of experience supporting retail operations, public service, security, logistics, inventory management, and customer-facing environments. Proven ability to maintain safety and compliance standards, manage inventory, assist diverse customers, and contribute to efficient daily operations. Recognized for reliability, adaptability, attention to detail, and strong communication while working in fast-paced, team-oriented environments.

Experienced with Microsoft Office, digital recordkeeping, data entry, and operational support.

Chattanooga Parking Authority, Oct 2025 - July 2026, Chattanooga, TN

• Enforced municipal parking regulations while maintaining professionalism and positive public interactions.

• Assisted visitors with parking technology, accessibility services, and directional guidance.

• Responded to customer questions and resolved parking concerns efficiently.

• Reported facility maintenance, safety hazards, and operational issues.

• Promoted safe, organized, and compliant public parking facilities.

• Maintained accurate records of incidents and ordinance enforcement.

• Unloaded freight trucks and processed incoming merchandise.

• Stocked merchandise while maintaining inventory accuracy.

• Built promotional displays and maintained sales floor presentation.Assisted customers with pricing, product locations, and loading purchases.

• Operated cash registers and handled cash transactions.

• Helped train new team members on store procedures.

• Supported fitting room operations and merchandise recovery.

• Maintained organized stockrooms and sales floor cleanliness.

•  Conducted passenger and baggage screening following TSA security regulations.

• Performed property inspections, bag searches, and passenger screening procedures.

• Delivered exceptional customer service while maintaining security standards.

• Controlled secure access points throughout airport operations.

• Assisted travelers with directions and screening procedures.

• Followed strict Standard Operating Procedures (SOPs) while maintaining efficiency and professionalism

Perishable Associate, Food Lion, Oct 2021 ‐ Sep 2022, East Ridge, TN 

• Stocked refrigerated merchandise while monitoring freshness and expiration dates.

• Assisted customers with locating products and answering questions.

• Maintained clean, organized, and safe department conditions. 

• Helped reduce inventory loss through proper merchandising and security awareness.

• Supported promotional displays and inventory replenishment.

Order Fulfillment & Lot Associate, Home Depot | Feb 2021 – Oct 2021, Chattanooga, TN

• Prepared and fulfilled customer orders accurately and on time.

• Assisted customers with loading merchandise and large purchases.

• Operated pallet jacks and handheld scanners to move and track inventory.

• Retrieved shopping carts and maintained clean, safe work areas.

• Supported daily store operations while following company safety standards

Brainerd High School 2017 to 2020