General Manager, COO - Belmont Country Club - Ashburn, VA
(2024-10)
Leading flagship club within the northeast region of Invited Clubs, generating 18 million in operating revenue and serving 517 golf members and 2,700 total members.
Belmont Country
Club features an Arnold Palmer signature 18-hole design across two campuses including the historic Manor House (established 1799). The 50,000 square foot clubhouse hosts member and private events and operates as the premier wedding venue in Ashburn, VA. Amenities include four Har-Tru clay courts, adult and family pool facilities with three feature pools, two hard tennis courts, four pickleball courts, a seven-acre family sports complex, and state-of-the-art fitness club with Technogym equipment.
- Spearheaded installation of seven standing member committees and a membership Board of Governors
- Created new team on-boarding and hospitality training program that is the standard among the Northeast Region
- Opened "Walk of Fame" celebrating employee-of-the-month winners, Our Stars, and creating awareness of company values and mission
- Lead and managed multiple capital projects including complete renovation of Lee's Table and Tavern restaurant, rebranded to Lee's 1799
- Increased operating revenues 28% in first 12 months of restaurant operations, with sustained growth of 14% through 2026
- Grew unique member engagement by 32% since rebranding the restaurant
- Renovated Fitness Club with state-of-the-art Technogym equipment installation
- Developed Signature Fitness Membership generating 15 new members in 30 days
- Installed "True North" strategic plan for Executive Team, aligning staff focus to elevate membership initiation target to $75,000 (from $35,000)
General Manager, COO - Huntingdon Valley Country Club - Huntingdon Valley, PA
(2020-09 - 2024-05)
Recruited to lead, direct, and refine a top tier Platinum Club of America, ranked 7th in PA.
Huntingdon
Valley CC is a 27-hole exclusive private club designed by renowned architect William Flynn. The club boasts the most GAP Championships and Philadelphia Amateur Championships among all elite private clubs in the area. The 60,000 square foot clubhouse and expansive campus features three restaurants, an aquatics facility, racquets facility with six clay courts, six platform paddle courts, four pickleball courts and two hard tennis courts. Services 719 members and numerous events, generating gross revenues and dues of 11 million annually. Major capital projects include replacement of the irrigation system and replacement of the pool with a Resort Style aquatics complex.
- Successfully implemented service compensation & retention model leading to development of highly motivated Full-Time service team during challenging employment period
- Achieved near 100% retention since implementation
- Recruiting a CPO to lead and direct first-class Hospitality Training & Staff Engagement program
- Developed and presented 5-year Strategic Plan resetting club Vision aimed at realizing full potential of William Flynn Crown Jewel
- Created system to measure Net Promoter Score (NPS) monthly along with critical active staff measures
- Increased Toomey Restaurant NPS from 33% to 70% (consistent over last quarter of operations) in two-year period
- Lead development and implementation of 25-year capital replacement plan
- Established capital reserves accrual to replace assets valued $2,500-$3.2 million as they fulfill useful life
- Implemented "Member Ready" and "Get Better Every Day" mindset throughout team
- Contributed to club's lowest level of attrition recorded within current records
General Manager - Half Moon Bay Golf Links - Half Moon Bay, CA
(2009-02 - 2020-09)
Hired by Kenmark Golf Management to lead and direct destination world class 36-hole resort & golf community Ocean Colony designed by Arnold Palmer/Frances Duane (Old Course 1973) and Arthur Hills (Ocean Course 1997). Partnering with The Ritz-Carlton, Half Moon Bay, the club hosts over 72,000 rounds a year with gross revenues of 14.4 million dollars (3.9 million dollars in Food and Beverage).
Half Moon Bay Golf
Links hosted the 2008 Samsung World Golf Championship and is ranked 18th Best Resort Golf Course by Golf Digest.
- Increased food and beverage net operating income from $408,000 to $795,000 by successfully rebranding Mullins Bar & Grill
- Developed full-scale meeting and special event department
- Introduced service period specific menus with balance of club signature and seasonal/theme items focused on quality
- Developed, hired and trained public relations and communications manager focused on digital marketing and patron engagement
- Created casual fireside dining experience through digital training platform and hands-on coaching for front and back of house staff using CMAA resources
- Tripled banquet growth in ten years through development of full-scale banquet focus
- Managed programming stage for 7,000 square foot standalone banquet facility construction
- Executed employee Recognition, Retention and Recruitment initiative targeting senior, supervisory and hourly team members
- Promoted team engagement through weekly and monthly scheduled events, digital educational programming, and CMAA education participation
- Implemented independent department measurements for employee engagement and retention in spring and fall
- Envisioned and implemented 3-year Links Enhancement agronomic program for firm & fast links playing conditions on Ocean Course
- Increased Ocean Course play from 49.7% to 63% of all rounds
- Reduced water/fertilizer costs by 30% on Ocean Course
- Oversaw restoration of all bunker complexes on Old Course
- Collaborated with The Ritz-Carlton Director of Training to develop Half Moon Bay Golf Links Five Star Experience training program
- Ensured all new team members completed orientation and Five-Star Hospitality training prior to department assignment
- Founded U.S. Navy SEAL Tribute in 2010 with Chairman Mark Kendall as Executive Event Director
- Hosts 500 guests over 3 days to tribute SEAL Team Members and families
- Raised 9.7 Million dollars for Navy SEAL Foundation over past seven years
General Manager - Saddle Creek Resort (now The Golf Club and Copper Valley) - Copperopolis, CA
(2005-08 - 2009-02)
Hired by Castle & Cooke to lead and direct highly rated gated community membership, resort rooms division totaling 34 Bungalow units, and 18-hole Carter Morrish designed golf club.
Saddle Creek Golf
Club has numerous accolades including 8th Best Course in CA by Golf Week and 4 ½ Stars by Golf Digest. The Club has 201 family non-equity memberships with $25,000 initiation fee and plays 35,000 rounds a year. Total club gross revenues exceed 4 million dollars, with 1.3 million through food and beverage. Rooms division generates $550,000 in gross revenue.
- Developed public relations campaign including annual FAM media tour highlighting strategic programs
- Positioned Saddle Creek among leading golf destinations in CA
- Improved rank to 8th Best Public Access Course in CA by Golf Week Magazine (2008)
