Willy Go

Provided high-quality customer service while helping customers solve car problems Scheduling service requests while assisting customers with required safety and maintenance services Explained costs and time estimates while prioritizing safety in relationship to customer concerns

Customer Concierge - Ferman Mazda - Brandon, FL

(2019-03)

• Provided high-quality customer service while helping customers solve car problems
• Scheduling service requests while assisting customers with required safety and maintenance services
• Explained costs and time estimates while prioritizing safety in relationship to customer concerns
• Assisted mechanics with troubleshooting and keeping accurate documentation of service requests including warranty and recall issues

Service Advisor - Hendrick Honda - Bradenton, FL

(2017-07 - 2019-12)

• Provided high-quality customer service while helping customers solve car problems
• Scheduling service requests while assisting customers with required safety and maintenance services
• Explained costs and time estimates while prioritizing safety in relationship to customer concerns
• Assisted mechanics with troubleshooting and keeping accurate documentation of service requests including warranty and recall issues

Service Advisor - Sunset Cadillac - Bradenton, FL

(2016-12 - 2017-07)

• Provided high-quality customer service while helping customers solve car problems
• Scheduling service requests while assisting customers with required safety and maintenance services
• Explained costs and time estimates while prioritizing safety in relationship to customer concerns
• Assisted mechanics with troubleshooting and keeping accurate documentation of service requests including warranty and recall issues

Assistant Manager - PPG Paint - Bradenton, FL

(2012-09 - 2016-12)

• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Maintains quality service by establishing and enforcing organization standards
• Promotes sales by demonstrating merchandise and products to customers
• Contributes to team effort by accomplishing related results as needed

French Language Instructor - United Nations - Santiago, Chile

(2006-04 - 2009-02)

• Instructed military personnel contracted by UN for deployment and duty assignments to French speaking territories in French language lessons
• Developed relevant lesson plans based upon specialized assignments
• Participated in instructional faculty meetings to maintain relevance of specific instructional programs
• Interacted with diplomats and military personnel, adhering to established protocol, in graduations and other structured events

Sociology - University of Montreal (2022)

Certificate of Completion - Calligraphy and Designs - Art Institute of Tampa, Online Program (2014)

Certificate of Completion - Electronic Technology - Manatee Technical Institute (2009) Bradenton, FL

Bachelor of Arts - Sociology - State University of Haiti (2004) Gonaives, Haiti

Associate of Art - Social Work - University of Chile (2007) Santiago, Chile