Winston S. Perez

Business professional with a Bachelor of Science in Business focused on Human Resource Management and experience supporting employee/customer-facing operations, confidential records, scheduling, documentation, and compliance-sensitive processes. Experienced with Microsoft Office, Google Workspace, Salesforce, HRIS/ATS concepts, Workday, Zoom, Zendesk, and high-volume administrative workflows. Brings strong organization, communication, relationship-building, and attention-to-detail skills suited to remote HR coordination and client support.

Daycare Manager - RB's Daycare - Houston, TX

(2017-03)

• Coordinate daily operations, staff/child schedules, records, communications, and administrative workflows in a confidential environment.

• Maintain calendars, email, Microsoft-based documentation, and operational records while ensuring accuracy and timely follow-through.

• Apply safety, confidentiality, and compliance procedures while communicating professionally with families and stakeholders.

• Resolve day-to-day issues, prioritize competing needs, and maintain organized records in a fast-paced setting.

(2023-08)

• Maintain student records, grades, attendance, schedules, and sensitive educational information with strong attention to accuracy and confidentiality.

• Coordinate schedules and communications across students, families, instructors, and program stakeholders.

• Use digital tools and documentation workflows to track information, meet deadlines, and support successful program operations.

• Handle sensitive information professionally and follow established policies and procedures.

(2016 - 2022)

• Supported Medicaid, CHIP, and Medicare enrollment processes while verifying information and protecting sensitive personal and health-related data.

• Used Salesforce and customer-service workflows to document interactions, resolve questions, and maintain accurate case information.

• Explained program requirements clearly, gathered required information, and guided customers through enrollment steps.

• Managed high-volume interactions while maintaining accuracy, professionalism, and compliance with privacy requirements.

(2012-06 - 2016-04)

• Reviewed and investigated account information, identified discrepancies, and documented findings with a high degree of accuracy.

• Handled confidential customer information and followed established verification, documentation, and compliance procedures.

• Researched issues, communicated findings, and resolved cases while meeting productivity and quality expectations.

• Maintained detailed electronic records and supported customers through sensitive account-related processes.

Bachelor of Science in Business - Human Resource Management - University of Phoenix (2022)