Chief Internal Auditor, 06/2020 - Current
Absa Bank Ghana LIMITED - Accra, Ghana
- Conducted in-depth risk assessments on business and operational functions to pinpoint high, moderate, and low-risk areas.
- Recruited and trained suitable colleagues to execute the new audit plan effectively.
- Implemented processes and procedures aligned with audit methodology and international best practices, consistently achieving 'Generally Conforms' rating in QA reviews since 2020.
- Secured a “Generally Conforms” rating in 2024 from Absa's Internal Audit's External Quality Assessment Review.
- Delivered timely, dependable, and valued assurance to the Board over control effectiveness reducing high business risks.
- Prepared and reported on the control environment in quarterly board meetings.
- Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
- Managed a team of auditors including assigning tasks, providing training and mentoring, evaluating performance.
- Created an automated auditing system enabling continuous fraud monitoring across branches.
Program Manager, 08/2019 - 05/2020
Absa Bank Ghana LIMITED - Accra, Ghana
- Directed the successful deployment of Teller application across all 57 branches in Ghana.
- Supervised deployment of China Union Pay (UPI) acquisition switch for Ghana.
- Led operations in migrating ATM server from UK Data Centre to SA Data Centre for ARO and country.
- Headed team efforts to overhaul Absa Bank Ghana's card settlement platform, enhancing merchant customer experience.
Head of Retail and Business Banking Operations, 07/2017 - 07/2019
Absa Group - Johannesburg, South Africa
- Led implementation of an ATM monitoring solution, resulting in improved MI analytics and predictive customer behavior insights.
- Led the ARO operations in developing a Bancassurance system for Kenya.
- Collaborated with experts on critical projects to achieve separation from Barclays Plc to Absa Group Ltd.
- Led a team to automate General Ledger and Nostro account reconciliations for NBC.
Head, Wholesale Operations and Payments, 12/2015 - 06/2017
Absa Bank Ghana LIMITED - Accra, Ghana
- Achieved headcount reduction through process automation.
- Unified the clearing division for streamlined operations.
- Achieved a unified team with focused colleagues by transitioning managed service staff to full-time employees.
- Automated global client's payments, reducing staff positions by four.
- Automated incoming payment processes, reducing headcount requirements.
Head of CIB Markets and Treasury Operations, 07/2013 - 11/2015
Absa Bank Ghana LIMITED - Accra, Ghana
- Managed shift of dealing system from Deal Manager 3 (DM3) to Front Arena (FA), enabling a broader range of tradable products.
- Managed Operations team to introduce tradable dematerialized Negotiable Certificate of Deposit outside South Africa.
- Migrated processing of government securities to advanced platform Front Arena, enhancing client services.
- Shortened processing period for government securities, reducing it from 6 weeks to a range of 1 to 5 days.
Head of Card Operations, 10/2012 - 06/2013
Absa Bank Ghana LIMITED - Accra, Ghana
- Reorganized Cards Department and revamped internal control systems to monitor acquirer and issuer chargebacks for VISA and MasterCard transactions.
- Implemented daily reconciliation of card transactions for streamlined identification of unsettled items.
- Enabled business to save thousands of US Dollars by acquiring necessary rights on MasterCard to address illegitimate chargebacks.
Operational Risk and Control Rigor Manager, 09/2007 - 09/2012
Absa Bank Ghana LIMITED - Accra, Ghana
- Conducted compliance reviews across multiple head office departments.
- Formed committees to evaluate findings and implement resolutions.
- Collaborated with Head of Branch Operations to develop operational plans.
- Directed operational activities across eleven branches to meet governance standards.
- Created comprehensive operations manual and branch snap checks with team of five during Q1 2010.
Strategic Planning Executive, 10/2006 - 09/2007
Intercontinental Bank Ghana LIMITED - Accra, Ghana
- Facilitated comprehensive budgeting processes across all departments for two successive years.
- Evaluated and enhanced the performance metrics of divisions, sectors, teams and individuals.
- Recommended appropriate strategy to senior executives after evaluating outcomes.
- Conducted market research to identify strategic locations for new bank branches.
Financial Controller, 11/1999 - 09/2006
La-Palm Royal Beach Hotel - Accra, Ghana
- Conducted periodic reviews of financial policies to align with the company's overall plans and priorities.
- Delivered financial insights for management decision-making specific to budgeting and cost control.
- Developed annual departmental budget, ensured its implementation once approved.
- Created and staffed bureau to address prevalent credit card fraud cases.
- Evaluated risks linked to planned investments and negotiated contracts for purchasing equipment and materials.
