Woodrow Terrell

Seasoned business continuity professional with over 7 years of experience in Business Continuity, Emergency Management, and Disaster Recovery. Skilled Servant Leader driven to increase resiliency and awareness. Team player with strong communication skills.

Business Continuity Program Manager, PeaceHealth, 9/2021 to 5/2023

• Enhanced business continuity and crisis management governance documents, tools, templates and forms
• Developed and maintained a system wide crisis management program, with central repositories for Hazard Vulnerability Assessments, Business Impact Analyses, Business Continuity Plans, After Action Reviews, in addition to a testing, training, and external audit calendars.
• Coordinated the full life cycle of Incident Command System activities: command, operations, planning, logistics, and finance. 

Senior Business Continuity Services Consultant, Mercy Care, 3/14 to 9/21

• Provided 24/7 on call support for any actual or potential Emergency, High Profile, and/or Immediate Jeopardy situations, coordinating incident response needs, recovery, and business functions during disruptions to member/staff, facilities, systems and/or applications.
• Performed as the Liaison Officer with State and County public health, emergency management, Local fire, law enforcement, and emergency medical services in Disaster Recovery preparations and Disaster Recovery Management.
• Coordinated Business Continuity and Crisis Management Planning for 87 mission critical business processes in 11 states; ensuring that resources were trained, and that life-safety and business recovery plans were current, accurate, viable, and tested.

Senior IT Project Manager and Senior Technical Infrastructure Specialist, Aetna, 2/08 to 3/14

• Managed activities needed to maintain and improve the Business Continuity plans for all Aetna Medicaid Health Plans; ensure that senior executives are engaged and reviewing the department level plans.
• Developed business solutions facilitating emergency backup collaboration, teamwork, and compliance using the SharePoint platform. 
• Managed project to migrate 150,000 members, valued at over $ 12 MM annually, from legacy Aetna Medicaid systems to an upgraded Schaller Anderson system.

MBA from the University of Phoenix