Xette Velasco

Self-motivated, capable of working independently or with a team, willing to take challenging tasks, and proficient in Microsoft Office. Hardworking, and willingness to learn. A customer-focused Customer Care Specialist with 21 years of experience in a Life Insurance Company.

I have been a homebaker for 7 years, catering orders for family and friends. Reliable and with time management skills. Looking forward in joining your prestigious company where I can put my skills to provide exceptional service and to contribute in the growth of the company.

Senior Customer Care Specialist - Insular Life Assurance Company, Ltd. - Iloilo City, Philippines

(1999-12 - 2020-01)

• Assisted customers to have a better understanding on the purchased life insurance policies.
• Assisted on their insurance claims and to achieve customer satisfaction resulting to repeat sale.
• Maintained accurate cash handling and no discrepancies.
• Responsible for printing of newly issued policies.

Bachelor of Science - Commerce - Central Philippine University, Jaro Iloilo City, Philippines (1999-10)

Secondary - Colegio de San Jose, Jaro Iloilo City, Philippines (1995-04)

Primary - Jaro I Elementary School, Jaro Iloilo City, Philippines (1991-04)