Safe Release Support Specialist - Lutheran Social Services of the National Capital Area (LSSNCA) - Washington, DC Metro Area
(2025-04 - 2026-05)
Fingerprint Specialist- Special Program.
- Serve as a primary point of contact for clients navigating intake and service processes, delivering high-quality, empathetic customer and guest service in a fast-paced, high-volume environment.
- Manage and maintain client files and records with precision, ensuring full documentation compliance and rapid retrieval.
- Coordinate scheduling, appointments, and logistical workflows for clients and staff across multiple service lines.
- Provide real-time Spanish/English interpretation, enabling effective service delivery to a diverse, multicultural client base.
- Train and support new staff members on procedures, systems, and service standards.
- Prepare detailed reports and manage sensitive information with strict confidentiality protocols.
- Utilized Docketwise, BWA, and Apricot management software.
CIS Paralegal (Spanish–English) - Lutheran Social Services of the National Capital Area (LSSNCA) - Washington, DC Metro Area
(2023-12 - 2025-03)
Promoted December 2023
- Managed complex caseloads requiring meticulous scheduling, documentation control, and stakeholder communication — parallel to HR applicant processing.
- Conducted client consultations and orientations, providing guidance similar to advising employees on HR matters.
- Supported and mentored incoming staff, contributing to service quality and team cohesion.
- Prepared multilingual professional documents and coordinated cross-functional processes.
- Utilized INS Zoom management software.
Safe Release Support Specialist - Lutheran Social Services of the National Capital Area (LSSNCA) - Washington, DC Metro Area
(2021-10 - 2023-11)
Fingerprint Specialist- Special Program.
- Served as primary point of contact for clients navigating intake and service processes, delivering high-quality service in a fast-paced environment.
- Managed and maintained client files and records with precision, ensuring documentation compliance and rapid retrieval
- Coordinated scheduling, appointments, and logistical workflows across multiple service lines.
- Provided real-time Spanish/English interpretation, supporting diverse applicants and employees.
- Trained and supported new staff on procedures, systems, and service standards.
- Prepared detailed reports and managed sensitive information with strict confidentiality protocols.
Independent Contractor — Medical Interpreter - Liberty Language Services
(2025-10)
- Delivered on-site professional Spanish/English interpretation in healthcare and academic settings, adapting communication style to diverse audiences and environments.
- Managed scheduling, professional conduct, and client service delivery independently, demonstrating initiative and self-management skills valued in hotel and event management contexts.
Front Desk Receptionist - Manassas Pediatric Dentistry - Manassas, VA
(2020-10 - 2021-10)
- Managed all aspects of front-desk operations: appointment scheduling, check-in/out, communication, and inquiry resolution.
- Delivered bilingual customer service, improving access for non-English-speaking clients.
- Utilized Dentrix management software.
- Assisted in quality assurance procedures to ensure consistent service standards.
- Assisted management in quality assurance procedures, contributing to consistent service delivery standards.
Assistant Manager - Comidas Orientales
(2019-11 - 2020-01)
- Supervised daily operations and front-of-house staff, ensuring guest satisfaction and service quality standards were always upheld.
- Managed staff scheduling and assignments, coordinating coverage during high-demand periods.
- Provided direct customer service, handled complaints, and implemented service recovery strategies to maintain guest loyalty.
- Ensured compliance with operational policies and quality standards; supported the General Manager in administrative tasks.
Administrative Coordinator - AD Empresarial - El Salvador
(2017-01 - 2017-08)
- Supported strategic analysis, reporting, and procedure development for business clients; presented findings orally, visually, and in writing to stakeholders.
- Identified operational issues and proposed process improvements — analytical skills applicable to continuous service quality improvement in hospitality settings.
