Legal Assistant - Law Offices of William Pryor - New York, NY
(2025-06)
- Serve as the first point of contact for clients, delivering professional and efficient in-person and phone support.
- Manage a high-volume, multi-line phone system and coordinate attorney schedules and client appointments.
- Draft proofread, and edit legal documents, correspondence, and pleadings with high accuracy.
- Maintain strict confidentiality when handing sensitive legal and client information
- Facilitate communication between attorneys and clients, ensuring timely updated and document collection
- Translate between English and Spanish to support clear client communication
- Oversee administrative operations including mail processing and office supply.
Warehouse Packer & Coordinator - Flintts Mints - Maspeth, NY
(2024-09)
- Managed order fulfilled by accurately packaging products and meeting daily shipping deadlines.
- Maintained inventory records and tracked product movement to ensure stock accuracy.
- Supported warehouse operations through data entry, documentation, and filing.
- Conducted quality control checks to ensure compliance with company standards.
- Collaborated with team members to improve workflow efficiency.
Associate/Seasonal Manager - Bath & Body Works - Bayside, NY
(2020-10 - 2024-09)
- Supervised and led a team of 15 associated , ensuring high standards of customer service and store operations.
- Managed inventory, merchandising, and promotional displays to drive sales performance.
- Trained and onboarded new employees in POS systems and customer engagement strategies.
- Oversaw cash handling, deposits, and opening/closing procedures.
- Implemented sales strategies that contributed to increased seasonal performance.
Receptionist/ Administrative Assistant - Ando International - Long Island City, NY
(2021-09 - 2023-11)
- Coordinated training programs, including scheduling, enrollment, and maintaining class records.
- Acted as liaison between instructor, students, and regulatory agencies.
- Managed documentation related to certifications and compliance standards.
- Processed payments, invoices, and refunds with accuracy.
- Provided front desk support, handling calls, emails, and client inquiries.
- Organized data across multiple Microsoft platforms.
Airline Customer Service Agent - Avianca Airlines - Jamaica, NY
(2021-05 - 2021-09)
- Assisted passengers with check-in, boarding, and travel inquiries.
- Resolved customer issues including delays, cancellations, and lost baggage.
- Managed ticketing, reservations, and itinerary changes.
- Maintained compliance with TSA and airlines regulations.
