Xochilt Sierra

My goal is to obtain a position in an organization that fully utilizes my skills and personal abilities, where my qualifications can be fully applied for our mutual benefit. I have extensive experience with various clerical duties and customer service. I am very organized, detail oriented, and an effective team player that enthusiastically assumes responsibilities with confidence.

Receptionists - The Brow Studio - Irving, TX

(2015-06)

• Schedule appointments
• Receive / making calls
• Document client's services & information
• Take payments
• Inventory supplies

Intake Specialist - Metro Care Services - Dallas, TX

(2014-11 - 2015-08)

• Intake paperwork
• Financials
• Attending to phone calls (inbound /outbound)
• Reported to case workers
• Making appointments/confirming appointments
• Meeting with consumers explaining or services
• Registered consumers in our interest lists for intellectual disability services

Business Support - Metro Care Services - Mesquite, TX

(2014-03 - 2014-11)

• Financials for consumers
• Check in /out
• Making appointment/ confirming appointments
• Attending to phone calls (inbound/outbound)
• Created/updated files for new consumers

Customer Service Agent / Humana Group - Aegis Communication - Irving, TX

(2013-01 - 2013-12)

• Educate members on their insurance plan
• Collected premium payments
• Gave members reasonable estimates of prescription requested (pharmacy RX) and their coverage
• Received a minimum of 250-300 calls per day (inbound calls only)
• Redirected calls to appropriate department when necessary
• Data entry client files with essential information

Nurse Aide - Silverado Assisted Living - Irving, TX

(2012-06 - 2013-01)

• Assisted patients with everyday activities, such as: grooming, mealtime preparations and patient care
• Dispensing medications and monitoring patients
• Assisted with patient records and checked vital signs

Secretary - Sierra Heavy Equipment Repair - Irving, TX

(2011-01 - 2012-05)

• Provide general administrative support to Owner
• Processing transactions, Estimates, Quotes, Fill out invoices
• Processed paperwork and updated data in the system
• Answered and managed incoming and outgoing calls while recording accurate messages
• Received and posted payments
• Fax, File all paperwork

High school diploma - Nimitz High School (2009)

Aide license - Northlake College (2010 - 2012)