Implementation Coordinator at Samaritan Fund Program (2026-03 – Present)
- Coordinate healthcare program implementation and participant onboarding across health plans, providers, pharmacies, and internal teams.
- Manage enrollment, eligibility, and benefit-related workflows while identifying and resolving implementation barriers.
- Serve as primary point of contact for participants and external stakeholders throughout the onboarding process.
- Track participant information, documentation, and implementation process using Salesforce.
- Ensure accurate documentation and HIPAA compliance throughout implementation and ongoing support.
Clinical Director at Healthy Avenues Medical Group (2025-08 – 2026-03)
- Led operations for a multi-service behavioral health practice, including staffing, workflows, and policy compliance.
- Directed recruitment, onboarding, and professional development for clinical staff.
- Developed and implemented policies, procedures, and operational workflows aligned with regulatory standards.
- Oversaw quality assurance, performance metrics, and EHR documentation processes.
- Collaborated with executive leadership on program expansion, partnerships, and strategic initiatives.
- Supervised 10+ staff, ensuring compliance, training, and leadership development.
Lead Clinical Counselor / Program Operations at National Youth Advocate Program (2024-12 – 2025-08)
- Mentored and supervised junior staff, improving workflow efficiency and staff competency.
- Designed and implemented an employee wellness program to enhance staff engagement.
- Evaluated program effectiveness using data-driven approaches, identifying operational improvements.
- Collaborated with multidisciplinary teams to streamline processes and enhance program outcomes.
Behavioral Health Case Manager / EAP Counselor at Aetna Health Insurance (2022-04 – 2024-12)
- Managed cases with a focus on process improvement and operational efficiency.
- Partnered with internal teams to optimize care delivery and workflow coordination.
- Developed assessment tools and program enhancements for staff support and client outcomes.
Diversion Counselor / Program Coordinator at Jefferson Parish DA's Office (2019-03 – 2022-04)
- Supervised interns and coordinated program staff, ensuring compliance and quality.
- Delivered staff training sessions and organized community awareness initiatives.
- Managed program operations, including scheduling, documentation, and cross-team collaboration.
Addictions Counselor at Behavioral Health Group (2018-07 – 2019-02)
- Trained new employees, managed onboarding processes, and maintained operational workflows.
- Handled multi-line communications, patient coordination, and administrative support.
- Contributed to team development and professional growth initiatives.
Patient Service & Administrative Roles at Various (2011-07 – 2018-08)
- Trained new employees, managed onboarding processes, and maintained operational workflows.
- Handled multi-line communications, patient coordination, and administrative support.
- Contributed to team development and professional growth initiatives.
