Yadira Julius

Experienced, capable, and adaptable Team Leader and Customer Service Representative with a track record of enhancing team performance, customer satisfaction, and sales strategies. Being skilled in customer loyalty, analytical thinking, and leadership has helped me navigate working under pressure while implementing customer retention strategies for longevity. I’m adept at communication, conflict resolution, strategic thinking, and always ready to learn new things and accept challenges.

Team Member at Pizza Hut (2022-09 – 2023-03)

Experienced with fast-paced customer service in food service, with strong skills in communication, teamwork, time management, and attention to detail. From handling customer orders and processing payments, to preparing and packaging food to company standards while also keeping the workspace organized, clean, and safe.

Team Lead at Chick-fil-A (2023-03 – 2023-12)

As a Chick-fil-A Team Lead, I supervised the team during daily operations, ensuring shifts ran smoothly and efficiently, and made sure we produced quality products and service. I supported and trained team members to deliver fast, friendly service while emphasizing cleanliness..I helped guide the team through busy periods, resolved challenges as they came up and kept everyone focused and working together. This role strengthened my leadership, communication, problem-solving, and customer service skills.

Customer Service Representative at Ntherm, LLC (2025-01 – 2025-07)

As a sales agent, I connected with customers, combatted objections, and guided customers to solutions that fit their energy needs. I built confidence in sales, communication, and relationship-building while working toward performance goals in a fast-paced environment. This role strengthened my ability to handle objections, stay motivated, and turn rejection into results.

Deli Clerk at Publix (2023-12 – 2026-03)

Working as a deli clerk at Publix taught me how to work efficiently, communicate with customers, and stay dependable in a fast-paced environment. I learned to handle different responsibilities, work well with my team, and provide good customer service while staying focused and organized.

Diploma – Bowers/Whitley Career Center (2021-08 – 2023-05)