Yadira Pena

A Bilingual Certified Medical Assistant with 12 years of customer service and problem solving abilities seeking an opportunity to support patients, physicians, and staff to promote exceptional patient care for the success of your company.

NRCMA, NCT at Next Level Urgent Care (2024-05 – Present)

• Assist with Front Desk
• Assist with in office procedures
• Prepare examination rooms and room patients
• Collect specimen samples and submit labs
• Take X-Rays
• 12 hr. shifts

Medical Assistant at Center for Women's Health (2023-02 – 2024-09)

• Take patient vitals and chart in the system
• Assist with in office procedures
• Prepare examination rooms and room patients
• Collect specimen samples and submit labs

Lead Receptionist/Office Assistant at Cole Pediatric Therapy (2020-08 – 2022-07)

• Answer medical phone and return missed calls
• Translate from English to Spanish as needed for patients
• Fax, file, and maintain documentation for clients
• Data entry and management for patient information

Scheduler at Minivasive Pain & Orthopedics (2020-01 – 2020-06)

• Responsible for Scheduling for several locations in the Houston area
• Follow up with patients to confirm or reschedule appointments
• Supply unmatched customer service when speaking with patients

Customer Service Representative at United Health Care National Meds Trans (2019-04 – 2019-11)

• Manage patient accounts and update documentation as need
• Explain products and benefits of services provided
• Take 30 + Inbound/outbound calls per shift

Chiropractic Assistant/Front Office at Barrett Health Centers (2017-12 – 2019-03)

• Verify patient insurance
• Maintain working Knowledge of medical terminology
• Use sales techniques with patients for recommendations to reach sales goals
• Checking in and out patients while collecting co pays

Medical Assistant Program in Medical Assistant – The College of Health Care Professions (2023)

Medical Office Administration/Medical Billing and Coding in Medical Office Administration/Medical Billing and Coding – Alvin Community College (2017)

High School Diploma in General Education – Hightower High School (2014)