Tour Guide Ambassador - Mercedes Benz Stadium (MBS) - Atlanta, GA
(2018-03)
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Delivered information through narratives on locations throughout the stadium area, relaying lesser-known stories for interest.
- Researched topics that pertained to tour locations so that such information could be added to scripts.
- Developed guest relationships to achieve high level of satisfaction.
Ambassador, Guest Services - The World of Coca Cola Museum - Atlanta, GA
(2016-01 - 2017-06)
Created new programs that resulted in increasing productivity and customer satisfaction.
- Kept employees satisfied and productive with a collaborative and open approach.
- Collaborated with teammates to create positive environment for customers.
- Performed checks on rooms and overall property daily.
- Checked schedule of events to complete pre-planning and prevent issues.
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Researched topics that pertained to tour locations so that such information could be added to scripts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Waiter/Server/Host - Fire of Brazil Restaurant - Atlanta, GA
(2015-12 - 2016-05)
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Store Leader/Clerk - Mission Return Bottle & Can Redemption Center - Syracuse, NY
(2013-09 - 2015-02)
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Replenished inventory with focus on addressing customer needs.
- Rotated goods in inventory by following "first in, first out" approach to keep shelves organized and well-stocked.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
