Home care Recruiter - All Metro health Care - New YORK, NY
(2018-03)
- Communicate with all field employees regarding employee relations issues, compliance status, etc.
- Manage the screening, testing, and interviewing of all applicants
- Manage the hiring process of all perspective field employees
- Plans and conducts new employee orientation to foster positive attitude towards company policies
- Accurately inputs all necessary paperwork and training or in-services classes
- Maintain the employee files to ensure compliance with regulatory guidelines and requirements
- Maintain knowledge of all legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are compliant
- Maintain both active and inactive employee files and controls the accurate records management, proper placement, filing and updating of all files, I-9s, administrative documents and other general files
- Perform other related duties as required and assigned
Client service manager - Home assistance personnel inc Hapi - BRONX, NY
(2015-11 - 2018-03)
- Manage daily attendance
- Participate in cluster environment staffing for over 20 aides daily.
- Process weekly timesheets for payroll
- Run daily reports
- Manage a group of caregivers: schedules, questions and keep them informed regarding their clients and care plans.
- Other tasks as assigned by manager.
SCHEDULING COORDINATOR - TRUE CARE HOME CARE - BROOKLYN, NY
(2015-06 - 2015-11)
Coordinates placement of services between patients and 150 paraprofessional staff, maintains monthly schedule of all services, and addresses incoming inquiries from patients and nurses.
- Manages and documents communication with paraprofessionals, as well as communicates weekly with coordinators on scheduling, availability, attendance, and assignments.
- Participates in screening prospective home health aides.
PATIENT CARE COORDINATOR - ALLEN HEALTH CARE - QUEENS, NY
(2014-12 - 2015-05)
Oversaw group of 150 home health aides, which included conducting annual evaluations, monitoring performance, and handling scheduling and assignment.
- Recorded communications with clients, home health aides, and client proxies.
- Served as liaison between internal staff and external customers.
COMPLIANCE AUDITOR - INTERSECTIONS INC. - RIO RANCHO, NM
(2011-03 - 2014-02)
- Conducted up to 100 sales call audits per month to ensure authorization compliance in line with established legal guidelines; entered call audit results.
- Performed tasks to expunge all Personal Identifiable Information (PII) from agent calls.
- Contributed to other areas as needed in support of the quality manager, training director, and other members of senior leadership.
- Identified creative and effective methods to improve processes.
RECEPTIONIST (PART-TIME EVENING) - NATIONAL AMERICAN UNIVERSITY - RIO RANCHO, NM
(2010-11 - 2011-02)
Performed administrative and clerical tasks, including answering incoming phone lines, maintaining academic files, handling correspondence, and maintaining correspondence log.
- Greeted students, walk-in visitors, and prospective students, as well as informed departments of appointment or walk-in arrivals.
- Documented and monitored incoming lead calls by using a phone script, distributed College Career Interview Sheets for new prospects to fill out, ordered transcripts, and processed files/forms.
- Maintained daily attendance login and followed up with students on absences.
- Handled data entry for various information and sources, including quick leads, admissions packets, registrations, and attendance; prepared academic files for new students.
- Assisted instructors and/or staff as needed.
PATIENT CARE COORDINATOR - COMPREHENSIVE HOME CARE - BRONX, NY
(2007-09 - 2009-12)
- Built caseload (Brooklyn office was opened for the agency as a result of bigger caseload)
- Coordinated patient care for three boroughs concurrently comprised of 150 caregivers.
- Implemented a new screening and hiring process for Brooklyn aides.
- Leveraged knowledge of vivid care and telephony.
HOME CARE COORDINATOR - NEW YORK HEALTH CARE - MT VERNON, NY
(2007-02 - 2007-09)
Interfaced with clients, caregivers, and other staff and professionals to facilitate home care services.
- Managed assignment scheduling for up to 150 caregivers, answered telephone inquiries regarding caregiver positions and schedules, and directed incoming calls as needed.
- Communicated and confirmed assignment schedules and any changes to staff and caregivers.
- Informed Director of Client Care of any client or service-related issues.
PATIENT CARE COORDINATOR - BEST CARE INC. - NEW YORK, NY
(2005-07 - 2007-02)
- Maintained and updated client information, schedule aides and patients based on case requirements and availability, obtained authorizations, and responded to inbound calls for five major contracts.
