Store Manager - USAMOBILEWIRELESS - Austin, TX
(2016-06)
As Retail Business Manager is responsible for overseeing the daily operations of a multiple stores in the Austin Area making sure it runs smoothly and effectively. We offer Spectrum Mobile - Spectrum residential - T-Mobile- AT&T - Verizon prepaid service.
- Motivating sales teams, creating business strategies, developing promotional material, and training new staff
- Build a strong business relationship with potential business customers can activation 10+ business lines
- Assists customers, handles customer escalations and promotes a positive customer experience
- Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices
- Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.
- Participates in month-end inventory reconciliation and audits with Inventory/Sales
- Assist with monthly Inventory and research for discrepancies
Retail Manager Associate - Cricket Wireless - San Diego, CA
(2006-09 - 2016-05)
Sell no-contract wireless phones, service plans and accessories in a fast-paced environment. Deliver outstanding service striving to retain and gain customers.
- Expert CID - RQ4 -Inventory
- Daily Managerial Operations
- Resolved escalations on continuous basis
- PWE
- Warranty Exchange / Insurance Claims
- PWE - Worked with dealers providing training on improved customer service skills
- Perform daily opening and closing procedures, maintain store appearance, and help create a positive working environment
- Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
- RQ / CID Operating System, Opening /Closing /Skim, Inventory Procedure
- Complete all paperwork accurately, in a timely manner
- Complete all aspects of opening and closing the store in accordance with written procedures
- Submit all transaction journals on a daily basis
- Customer satisfaction measured by surveys, Store safety and security
- Works with the Store Manager to ensure attainment of all net sales and revenue goals including: Gross sales/net sales, Accessory sales and margin targets, Rate plan take rates
- Drives success by ensuring employees follow the sales process
- Assists customers, handles customer escalations and promotes a positive customer experience
- Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices
- Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.
- Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager
- Communicate to Store Manager any inventory discrepancies
- Assists in managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, armored vehicle pick-up, etc.
