Yamille Cruz

I am a cheerful, enthusiastic, and positive person who enjoys learning new things and facing life's challenges. I am eager to be part of a company that helps me grow. One of my greatest passions is providing dedicated, high-quality customer service that leaves customers happy and satisfied.

I possess excellent data entry skills, accuracy, and experience in employee training. I am highly effective at improving customer satisfaction through problem-solving and organizational skills. I am a highly motivated individual eager to take on new challenges.

I have a strong work ethic, adaptability, and excellent interpersonal skills. I am adept at working effectively independently and quickly mastering new skills. I sincerely hope to join a winning team and make a difference together.

Cashier at Kohls Department Store (2025-11 – Present)

• Processed customer transactions efficiently at checkout stations.
• Assisted customers with product inquiries and returns.
• Maintained a clean and organized checkout area.
• Handled cash, credit, and gift card transactions accurately.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Freight Unload truck

Student Monitor at DeeBus Service (2020-03 – 2024-06)

• Receive the student at home and take him to school, and check that he is well on the way.

Cashier and Customer Service at Walmart (2022-09 – 2023-05)

• Managed cash register, ensuring accurate cash handling and balancing.
• Maintained cleanliness and organization of the checkout area continuously.
• Trained new cashiers on register operations and customer service standards.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Performed other duties as assigned by management.
• Greeted customers and answered any questions they had about the store's products and services.

Customer Service Representative at MCS Classicare (2016-09 – 2017-12)

• Documented customer interactions in the CRM system accurately.
• Trained new staff on customer service protocols and tools.
• Maintained a positive environment through friendly communication skills.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Receive and make calls to members, offer them medical service, help them with insurance coverage, let them know about routine preventive tests that's they had to complete, and listen to their needs.

1,000 hours practice pharmacy technician at Walgreens (2013-08 – 2014-05)

• Dispensed medications accurately according to prescriptions and Walgreens protocols.
• Managed inventory levels, ensuring medications were in stock and organized.
• Processed prescription orders using Walgreens pharmacy management systems efficiently.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Restocked shelves with new supplies of medications as needed.
• Organized work areas so that everything was easily accessible when needed.

Teller at First Bank (2004-01 – 2005-01)

• Processed customer transactions accurately and efficiently at a leading financial institution.
• Assisted customers with account inquiries and resolved issues promptly and professionally.
• Maintained cash drawer accuracy through diligent counting and balancing practices.
• Educated customers on bank products and services to enhance their financial knowledge.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

Certification in Real Estate – Gold School (2024-01 – 2024-02)

Pharmacy Technician in Pharmacy Technician – Inter-American University (2012-09 – 2014-05)

Diploma in Billing And Medical Records – Institute of Banking And Commerce (2003-01 – 2003-01)

High School Diploma – Josefina Barcelo (1999-05 – 1999-05)